Medical Office Coordinator

1 month ago


San Jose, California, United States LifeStance Health Full time
Job Summary:

The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.

Key Responsibilities:
  • Manage front desk responsibilities, including greeting and checking patients in/out in a courteous manner.
  • Provide exceptional customer service, responding quickly and appropriately to patient needs.
  • Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
  • Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.
  • Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
Requirements:
  • Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
  • Ability to work independently and as a team member.
  • Strong communication skills, both written and verbal.
  • Proficient in using Computer Software Applications (Microsoft Office & EMRs).
  • Comfortable handling sensitive and confidential information (HIPAA).
Benefits:

As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance.

Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay, and an Employee Assistance Program.



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