Medical Office Coordinator
2 days ago
The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.
Key Responsibilities:- Manage front desk responsibilities, including greeting and checking patients in/out in a courteous manner.
- Provide exceptional customer service, responding quickly and appropriately to patient needs.
- Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
- Manage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service.
- Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
- Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
- Ability to work independently and as a team member.
- Strong communication skills, both written and verbal.
- Proficient in using Computer Software Applications (Microsoft Office & EMRs).
- Comfortable handling sensitive and confidential information (HIPAA).
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance.
Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay, and an Employee Assistance Program.
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Medical Office Coordinator
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