Help Desk Specialist

7 days ago


Portland, Oregon, United States Blue Tech LLC Full time

Job Title: Customer Support Specialist

Job Type: Full-time

Location: [Insert Location]

About the Company:

We are an innovative e-Learning company that serves as a critical component to our customers' day-to-day business operations, culture, and strategic growth. Our proprietary SaaS solution simplifies and centralizes all aspects of digital and in-person training, enabling training to be done anywhere, at any time.

Job Description:

As a Customer Support Specialist, you will use your enthusiasm and professionalism to meet and exceed customer service levels. You will provide high-quality customer service through live chat, email inquiries, and other means of communication.

Responsibilities:

  • Aid customers on our software through troubleshooting and hands-on guidance.
  • Respond and resolve B2B & B2C customer requests professionally, promptly, and thoroughly.
  • Handle support tickets with the interest of both the customer and the company in mind.
  • Communicate with team members, account managers, and leadership.
    • Other duties may be assigned based on performance and competency.

Requirements:

  • Strong working knowledge of PC-based applications and internet browsers.
  • Familiarity with web-based ticketing systems and record-keeping.
  • Proficiency with Microsoft 365.
  • Basic knowledge of computer and system configurations.
  • Develop and propose processes where only limited standardization exists.

Salary Range: $55,000 - $70,000 per year, depending on experience.



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