Front Desk and Concierge Support Specialist
3 weeks ago
Maintaining high standards of customer satisfaction is a top priority at Marriott Hotels. As a key member of our front desk team, you will play a vital role in ensuring seamless guest experiences. With a comprehensive benefits package, including medical, dental, and vision coverage, as well as paid time off and opportunities for professional growth, we provide a supportive environment that helps our employees thrive.
About the Job
In this critical role, you will be the face of Marriott Hotels, interacting with guests daily to ensure their stay is memorable and enjoyable. By providing exceptional customer service and maintaining a clean and organized lobby area, you will contribute significantly to the hotel's overall success.
Responsibilities:
- Engage with guests to understand their needs and preferences
- Collaborate with colleagues to create a welcoming atmosphere
- Address guest concerns and resolve issues promptly
- Participate in ongoing training and development programs
Qualifications
To excel in this role, you must possess excellent communication and interpersonal skills, as well as a passion for delivering exceptional customer experiences. Prior experience in customer-facing roles or hospitality is preferred but not required.
Salary Range
The estimated annual salary for this position is $60,000-$70,000, depending on location and experience.
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