Guest Experience Specialist
4 days ago
**Job Description**
We are seeking a Guest Experience Specialist to join our team at MKM Hotels. In this role, you will be responsible for delivering exceptional guest experiences through various touchpoints, including front desk, phone, and email interactions.
Responsibilities:
- Provide exceptional guest service through friendly, attentive, and courteous interactions
- Respond to guest inquiries and resolve issues promptly and professionally
- Collaborate with other departments to ensure seamless guest experience
- Maintain accurate records of guest interactions and feedback
Requirements:
- High school diploma or equivalent required; college coursework in a related field is helpful
- Previous experience in a customer-facing role is preferred
- Excellent communication and interpersonal skills
- Ability to work well under pressure and handle multiple tasks simultaneously
- Basic math skills and ability to handle cash and credit transactions
Estimated Salary:** $35,000 - $50,000 per year, depending on location and experience.
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