Scheduling Coordinator

1 week ago

Santa Barbara, California, United States BrightStar Care of Santa Barbara County Full time
Job Summary

We are seeking a highly organized and detail-oriented Scheduling Coordinator to join our team at BrightStar Care of Santa Barbara County. As a key member of our scheduling team, you will be responsible for coordinating and scheduling field staff to meet client care needs and minimize non-billed overtime.

Responsibilities
  • Assist with scheduling using technology tools to ensure proper business processes, with oversight by the Lead Scheduler and Customer Care Manager.
  • Communicate with and schedule staff to meet client care needs and minimize non-billed overtime.
  • Communicate with clients in a timely manner regarding schedule changes.
  • Document interactions through Notifyd and ABS.
  • Assist with answering phones, transferring calls, and taking detailed messages.
  • Greet visitors as they arrive.
  • Share responsibility of the field staff on-call phone with the additional scheduling coordinator and lead scheduler.
  • Send out On-Call Report next day and document any issues in ABS.
  • Document and inform Customer Care Manager & Branch Manager of any personnel issues.
  • Monitor and communicate with field staff through email, Notifyd, phone calls, and texts (in emergency).
Requirements
  • Flexibility and good time management skills are a must.
  • Minimum of one (1) year of documented related experience required.
  • Ability to work from home with good internet.
  • Must be detail-oriented and have the ability to work with little supervision.
  • Excellent organization, planning, and project management skills.
  • Creative thinking skills required.
  • Licensed driver with automobile that is insured in accordance with the organization's requirements.
  • Self-directing with the ability to work with little direct supervision.
  • Demonstrate effective oral and written communication skills.
  • Ability to express spoken and/or written ideas in English.
  • Treats clients, staff, and the public with courtesy, respect, and presents a positive public image.
  • Works as a team member.
  • Ensures confidentiality and security of the client's medical information.
  • CPR.
  • Neg TB.
  • Registration on the State's Home Care Aide Registry (Guardian).
  • LiveScan– background check clearance.
  • Knowledge of HIPPA and healthcare office regulations.
Benefits
  • SPTO - available after 90-days, up to 40 hours available in 12-month period.
  • PTO benefits available after 1-year, increases each year.
  • Eligibility for self-funded quarterly bonus plan - earn up to % of your annual salary, after 90-days.
  • Insurance benefits: Health - basic MEC plan, vision, dental - employer paid for employee, after 90-days.
  • Life ($25k covered by employer) more availability, short/long term disability - additional coverage available, after 90-days.
  • Referral bonuses: Employee/Clients.
  • Rewards and recognition program - earn points and redeem for gift cards, gas cards, and more.
  • On-call pay.
  • Eligible for 401(k) employer match plan after 1-year.

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