Customer Service Team Lead

3 weeks ago


Washington, United States Whole Foods Market IP, L.P. Full time
Job Overview

We are seeking a highly skilled Customer Service Team Lead to join our team at Whole Foods Market IP, L.P. As a key member of our store operations team, you will be responsible for delivering outstanding customer experiences and ensuring the smooth execution of our customer service and e-commerce programs.

Key Responsibilities:
  • Customer Experience: Deliver exceptional customer service by addressing customer inquiries, resolving issues promptly, and ensuring customers receive high-quality products and services.
  • Team Leadership: Lead and develop your team to ensure they have the skills and knowledge necessary to provide excellent customer service and execute e-commerce programs effectively.
  • Process Improvement: Identify opportunities for process improvement and implement changes that enhance customer satisfaction, efficiency, and productivity.
  • Communication: Foster strong relationships with departmental leaders, store leadership, and external partners to ensure seamless communication and collaboration.
Requirements:
  • 12+ months retail experience in a supervisory or lead role, preferably in a grocery or supermarket environment.
  • Excellent communication and interpersonal skills, with the ability to motivate and develop high-performing teams.
  • Strong analytical skills, with the ability to identify trends, root cause problems, and implement data-driven solutions.
  • Proficiency in MS Office and other operational applications.
Physical Requirements:
  • Lifting 50 lbs safely and efficiently.
  • Standing/walking 6-8 hours per day in an 8-hour workday.
  • Ability to work in a fast-paced environment with multiple priorities and deadlines.
Benefits:
  • $23-$35 hourly wage, commensurate with experience.
  • Whole Benefits package, including health insurance, retirement plan benefits, eligibility for a store discount, paid time off, and access to other benefit programs.


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