Distribution Customer Service Lead
7 months ago
Become a member of a global community The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us
Job Description
Scope of Position
Lead day to day customer service activity by upholding accountability and excellence for distribution and drive efficiencies and process improvements. Work hand in hand with operations leads to ensure that customer service team is meeting needs of our customers.
Major Duties and Responsibilities - As contained in the Operational Process Standards manual
Oversee the processing of distribution receipts and shipments per Operational Standards Process manual
Drive implementation of workflow and exception management – hold team accountable to a clean workflow
Oversee any branch/product DBO or GBO rollouts and actively engage in efficiency projects
Drive effective customer service for all distribution accounts and mentor team to strive for best in class customer service
Train peers as needed and oversee assigned staff per organization chart
Be a driving force for the Distribution team in setting the standard for operational excellence and quality customer service
Audit files – spot check areas of concern on an ongoing basis
Monitor diligent notes on all hold items and returns
Run metric reports, including Power BI Dashboards to trend and report on metrics
Billing management, EDI efficiencies
Mentor team and develop Up & Comers
Drive daily huddles and meetings with staff
Support Sales initiatives as needed and help to develop leads
Integrate processes with warehouse day and night staff and strive for synergies within all products
Support for inventory management and oversight
Any other function deemed necessary by Manager
Qualifications
Preferred 4 year college degree
1-2 years of Distribution and warehousing experience
Must be able to stand or sit for prolonged periods (50% of the time)
The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Fully proficient with various software applications (i.e. mainframe systems: Outlook, MS Word, MS Excel) preferably with a base knowledge of inventory control
Strong work ethic, attention to detail and positive attitude
Display ability to work independently with minimal supervision
Additional Information
Expeditors offers excellent benefits:
Paid Vacation, Holiday, Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
#J-18808-Ljbffr
-
Distribution Operations Lead
4 weeks ago
Washington, United States Expeditors International Full timeAre you passionate about logistics and customer service? Expeditors International is a global leader in supply chain management, and we're seeking an experienced Distribution Operations Lead to join our team. Based in Seattle, Washington, we offer competitive compensation and excellent benefits.**Job Description:**Scope of Position:Lead day-to-day customer...
-
Global Logistics
6 days ago
Washington, United States Expeditors International Full timeGlobal Logistics - Distribution Customer Service Operations AgentFull-timeBecome a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a...
-
Lead Agent
6 months ago
Washington, United States Expeditors International Full time“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through...
-
Customer Service Team Lead
4 weeks ago
Washington, United States Burlington Stores Full timeCompany OverviewBurlington Stores, Inc. is a rapidly growing retail brand that values workplace diversity and provides a positive shopping experience for its customers.We are seeking a highly skilled Customer Service Lead to join our team in Washington D.C. as a Part-Time Regular employee. Job DescriptionThe successful candidate will be responsible for...
-
Customer Service Representative Lead
4 hours ago
Washington, North Carolina, United States Food Lion Full timeAbout the RoleAs a Customer Service Representative Lead at Food Lion, you will play a key role in delivering exceptional customer service and driving sales through excellent customer engagement. Your primary responsibility will be to assist the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End...
-
Customer Service Representative Team Lead
2 weeks ago
Port Washington, New York, United States Abacus Service Corporation Full timeAbout the RoleIn this dynamic role, you will be responsible for handling calls from new and existing business clients regarding a variety of requests in an efficient and effective manner. As a Customer Service Representative, you will utilize your knowledge of Luxottica products and services to address issues, provide support, offer information, and place...
-
Service Department Lead
3 weeks ago
Washington, Washington, D.C., United States Collins Elevator Service Inc Full timeOverview:Collins Elevator Service Inc is a small union elevator service company serving the Washington, DC metropolitan area. We are seeking a motivated and top-performing elevator field operations professional to deliver high-quality products/services that meet customer needs. As our Elevator Operations Manager, you will be responsible for overseeing and...
-
Customer Service Lead
4 weeks ago
Washington, United States Sage Restaurant Group Full timeFront Desk Operations LeaderWe are seeking a highly motivated Front Desk Operations Leader to join our team at a luxury hotel in Washington D.C. As a key player in our front office team, you will be responsible for delivering exceptional customer service, leading by example, and contributing to the overall success of the hotel.About the Role:Supervise front...
-
Customer Service Lead
5 hours ago
Washington, North Carolina, United States Food Lion Full timeJob Overview:At Food Lion, we are committed to providing our customers with an easy, fresh, and affordable shopping experience. As a Customer Service Leader, you will play a critical role in achieving this goal by providing fast, easy, flexible, and friendly service to our customers.Responsibilities:Smile and provide prompt, accurate, and friendly service...
-
Customer Service Lead
5 days ago
Washington, United States Burlington Full timeIf you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a **Customer Service Lead** ! **Overview:** As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, youll be responsible for...
-
Customer Service Lead
5 days ago
Washington, United States Burlington Stores Full timeIf you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead ! Overview: As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you'll be responsible for leading...
-
Agent - Customs Brokerage, Customer Service
6 days ago
Washington, United States Expeditors International Full timeAgent - Customs Brokerage, Customer ServiceFull-timeExpeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through...
-
Customer Service Representative
4 weeks ago
Washington, Washington, D.C., United States Giant Food Full timeJob SummaryWe are seeking highly skilled and customer-focused individuals to join our team as Cashiers. As the face of our store, you will interact with customers, answer their questions, scan purchases, bag groceries, and process transactions. You may also be asked to assist in other areas of the store as needed.This is an excellent opportunity to start...
-
Customer Service Liaison
2 weeks ago
Washington, Pennsylvania, United States World Insurance Associates, LLC. Full timeReceptionist Job SummaryWe are seeking a highly organized and detail-oriented Receptionist to join our team at World Insurance Associates. As the primary point of contact for clients and visitors, you will play a critical role in providing exceptional customer service and supporting the day-to-day operations of our office.Job Description• Answer and direct...
-
Customer Experience Specialist
1 month ago
Washington, United States Expeditors International Full timeKey ResponsibilitiesLead the processing of distribution receipts and shipments per Operational Standards Process manualDrive implementation of workflow and exception management – hold team accountable to a clean workflowOversee any branch/product DBO or GBO rollouts and actively engage in efficiency projectsDrive effective customer service for all...
-
Customer Service Representative
2 weeks ago
Washington, United States Veterans Canteen Service Full timeAbout Us: Veterans Canteen Service is an amazing organization that puts Veterans first. We have been celebrating over 78 years of service in VA facilities across the country. Our mission is to provide exceptional service to our customers while promoting a positive work environment for our employees.This Retail Sales Associate role is an excellent opportunity...
-
Transformation Leader
3 weeks ago
Washington, United States CLevelCrossing Full timeJob DescriptionAs a Transformation Leader at CLevelCrossing, you will play a pivotal role in shaping the future of our B2B distribution experience.This leadership position requires someone with expertise in establishing and working within scaled agile environments, design-centric frameworks, and transforming business from current to future state...
-
Distribution Manager
1 month ago
Washington, United States Hornetsecurity GmbH Full timeWir suchen einen passionierten und dynamischen Distribution Manager (m/w/d), der mit Begeisterung unser Netzwerk an Distributoren in seiner Region betreut, aktiv weiterentwickelt und maßgeblich zum Wachstum von Hornetsecurity beiträgt! Wenn du für IT-Sicherheit brennst, ist diese Stelle (remote/zu sofort) perfekt für dich!Deine AufgabenDu betreust und...
-
Service Department Lead
3 weeks ago
Washington, Washington, D.C., United States Collins Elevator Service Inc Full timeJob DescriptionCollins Elevator Service Inc is seeking a skilled Service Department Lead to oversee the daily operations of our Field Operations team in the Washington, DC metropolitan area. This role requires strong technical knowledge, leadership skills, and attention to detail to deliver high-quality service and support to our customers....
-
Global Logistics Service Manager
1 month ago
Washington, United States Expeditors International Full timeJob DescriptionAs a Distribution Customer Service Lead at Expeditors International, you will be responsible for leading day-to-day customer service activities, upholding accountability, and excellence for distribution while driving efficiencies and process improvements. You will work closely with operations leads to ensure the customer service team meets the...