Distribution Customer Service Lead

3 weeks ago

Washington, United States Expeditors International Full time

Become a member of a global community The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us Job Description

Scope of Position Lead day to day customer service activity by upholding accountability and excellence for distribution and drive efficiencies and process improvements. Work hand in hand with operations leads to ensure that customer service team is meeting needs of our customers. Major Duties and Responsibilities - As contained in the Operational Process Standards manual Oversee the processing of distribution receipts and shipments per Operational Standards Process manual Drive implementation of workflow and exception management – hold team accountable to a clean workflow Oversee any branch/product DBO or GBO rollouts and actively engage in efficiency projects Drive effective customer service for all distribution accounts and mentor team to strive for best in class customer service Train peers as needed and oversee assigned staff per organization chart Be a driving force for the Distribution team in setting the standard for operational excellence and quality customer service Audit files – spot check areas of concern on an ongoing basis Monitor diligent notes on all hold items and returns Run metric reports, including Power BI Dashboards to trend and report on metrics Billing management, EDI efficiencies Mentor team and develop Up & Comers Drive daily huddles and meetings with staff Support Sales initiatives as needed and help to develop leads Integrate processes with warehouse day and night staff and strive for synergies within all products Support for inventory management and oversight Any other function deemed necessary by Manager Qualifications

Preferred 4 year college degree 1-2 years of Distribution and warehousing experience Must be able to stand or sit for prolonged periods (50% of the time) The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Fully proficient with various software applications (i.e. mainframe systems: Outlook, MS Word, MS Excel) preferably with a base knowledge of inventory control Strong work ethic, attention to detail and positive attitude Display ability to work independently with minimal supervision Additional Information

Expeditors offers excellent benefits: Paid Vacation, Holiday, Sick Time Health Plan: Medical Life Insurance Employee Stock Purchase Plan Training and Personnel Development Program

#J-18808-Ljbffr

  • Senior Field Service Engineer I

    3 weeks ago

    Washington, United States Customer Service Associates Full time

    Equipment Management Service and Repair - EMSAR, headquartered in Austin, Texas, is a fast-growing national technical services company providing maintenance, repair and installation services to OEMs in the Healthcare, Laboratory, Self-Service Kiosk, and Critical Power sectors. EMSAR's customer-centric model enables the Company to customize and deliver the...

  • Data Lead

    5 days ago

    Washington, United States Customer Value Partners Full time

    Job Description Job Description CVP helps organizations navigate disruption and prepare for a culture of Continuous Change. We solve critical problems for healthcare, national security, and public sector clients through innovative strategies and solutions which leverage technologies and industry expertise. Our employee programs include comprehensive...

  • Data Lead

    4 weeks ago

    Washington, United States Customer Value Partners Full time

    Job DescriptionJob DescriptionCVP helps organizations navigate disruption and prepare for a culture of Continuous Change. We solve critical problems for healthcare, national security, and public sector clients through innovative strategies and solutions which leverage technologies and industry expertise. Our employee programs include comprehensive...

  • Data Lead

    3 weeks ago

    Washington, United States Customer Value Partners Full time

    Job DescriptionJob DescriptionCVP helps organizations navigate disruption and prepare for a culture of Continuous Change. We solve critical problems for healthcare, national security, and public sector clients through innovative strategies and solutions which leverage technologies and industry expertise. Our employee programs include comprehensive...

  • Lead Customer Experience

    4 weeks ago

    Washington, United States Saks OFF 5TH Full time

    Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores.What This Position Is All...

  • Data Lead

    4 weeks ago

    Washington, United States Customer Value Partners, Inc Full time

    Overview: CVP helps organizations navigate disruption and prepare for a culture of Continuous Change. We solve critical problems for healthcare, national security, and public sector clients through innovative strategies and solutions which leverage technologies and industry expertise. Our employee programs include comprehensive onboarding, extensive...

  • Lead Customer Experience

    4 weeks ago

    Washington, United States Saks OFF 5TH Full time

    Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores. What This Position Is All About:...

  • Lead Customer Experience

    2 weeks ago

    Washington, United States Saks Fifth Avenue OFF 5TH Full time

    Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at , the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores.What This Position Is All About:Under the...

  • Lead Customer Experience

    4 weeks ago

    Washington, United States Saks Fifth Avenue OFF 5TH Full time

    Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at SaksOFF5TH.com, the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores. What This Position Is All...

  • Csfp Customer Service Coordinator

    2 weeks ago

    Washington, United States CAPITAL AREA FOOD BANK Full time

    **ABOUT THE ORGANIZATION** It is an exciting time at the Capital Area Food Bank (CAFB) as we continue to undertake our mission. We know that creating long-term solutions to food security requires more than meals. It requires education, training, and collaboration. We are seeking people with strong ideas and a passion to come together to address the complex...

  • Customer Service Representative

    4 weeks ago

    Washington, United States TEKSOUTH CORPORATION Full time

    Teksouth, a leading provider of technology and consulting solutions for government agencies, is seeking a skilled Customer Service Representative to support Military Pay, Civilian Pay, Travel Pay, and Case Management System (CMS) functions for Air Force clients. **RESPONSIBILITIES** - Use Joint Military Pay System to respond to military members' pay...

  • Field Distribution Director

    1 month ago

    Washington, Washington, D.C., United States AARP Full time

    OverviewAARP Services, Inc., founded in 1999, is a wholly-owned taxable subsidiary of AARP. AARP Services manages the provider relationships for and performs quality control oversight of the wide range of products and services that carry the AARP name and are made available by independent providers as benefits to AARP's millions of members. The provider...

  • Customer Service Lead

    3 weeks ago

    Washington, United States Five Points Washington Full time

    **Job Summary**: As an essential member of the Five Points leadership team, the Customer Service Lead will be responsible for the supervision of the Customer Service Representatives and Part-Time Managers’ development of systems and processes for the areas supervised. **Summary of Essential Job Functions**: Under the supervision of the Customer Service...

  • Customer Service Representative

    4 weeks ago

    Washington, United States Teksouth Corporation Full time

    Teksouth, a leading provider of technology and consulting solutions for government agencies, is seeking a skilled Customer Service Representative to support Military Pay, Civilian Pay, Travel Pay, and Case Management System (CMS) functions for Air Force clients. **RESPONSIBILITIES** - Use Joint Military Pay System to respond to military members' pay...

  • Field Distribution Director

    2 weeks ago

    Washington, United States AARP Full time

    Overview: AARP Services, Inc., founded in 1999, is a wholly-owned taxable subsidiary of AARP. AARP Services manages the provider relationships for and performs quality control oversight of the wide range of products and services that carry the AARP name and are made available by independent providers as benefits to AARP’s millions of members. The provider...

  • Customer Service Assistant

    1 month ago

    Washington, United States Meridian Bioscience Full time

    About Meridian: Meridian Bioscience is a fully integrated life science company that develops, manufactures, markets and distributes a broad range of innovative diagnostic products. We are dedicated to developing and delivering better solutions that give answers with speed, accuracy and simplicity that are redefining the possibilities of life from discovery...

  • Data Analyst, Quantitative

    1 month ago

    Washington, United States Customer Value Partners Full time

    Job DescriptionJob DescriptionCVP is an award-winning healthcare and next-gen technology consulting firm recognized for excellence and innovation in the solutions we provide our clients across healthcare, national security, and the public sector. CVP seeks an experienced Quantitative Data Analyst to join our growing Health Research and Technology team.As a...

  • Data Analyst, Quantitative

    6 days ago

    Washington, United States Customer Value Partners Full time

    Job DescriptionJob DescriptionCVP is an award-winning healthcare and next-gen technology consulting firm recognized for excellence and innovation in the solutions we provide our clients across healthcare, national security, and the public sector. CVP seeks an experienced Quantitative Data Analyst to join our growing Health Research and Technology team.As a...

  • Team Lead, Customer Service Center

    4 weeks ago

    Washington, United States Vascor Limited Full time

    ** VASCOR** ** Team Lead, Customer Service Center** Georgetown, KY 40324 *Since its founding in 1987, **VASCOR** **(Value Added Service Corp.)** has logged millions of miles and handled millions of vehicles for a growing roster of global and regional clients. As one of the nation's most respected Third-Party Logistics (3PL) providers, we provide superior...

  • University Mail Services

    4 weeks ago

    Washington, United States The MCS Group, Inc Full time

    Overview: We are seeking a dedicated and experienced Shift Leader to join our team. The primary responsibilities of this position is to manage the daily operation and MCS staff of the University campus mail and receiving center. The MCS Shift Lead serves as a service representative for both faculty, administration and students of the University in receiving,...