Operational Team Lead

5 days ago


Washington, Washington, D.C., United States Environmental Service Systems, LLC Full time
Job Title:

Operational Team Lead - Janitorial Services

About the Role:

We are seeking an experienced Operational Team Lead to join our team at Environmental Service Systems, LLC.

Job Description:

The Operational Team Lead will be responsible for overseeing the overall coordination and supervision of Project Managers and individual sites. This role requires excellent communication and interpersonal skills, as well as the ability to motivate, train, and develop team members.

Key Responsibilities:

  • Recruit, train, and develop hourly team members
  • Understand and champion the company's strategic principles, core values, and people culture
  • Assign duties and tasks to employees and inspect work for cleanliness and completion
  • Determine work procedures and prepare schedules while ensuring accounts stay within labor budgets
  • Conduct new hire orientation, safety training, job training, etc., to ensure hourly employees can perform tasks efficiently and safely
  • Prepare and review required paperwork, such as time sheets, accident reports, new hire paperwork, employee training records, work orders, equipment and supply orders, etc.
  • Create an open line of communication by assisting in employee relations problems and coaching and counseling employees to empower success
  • Establish relationships with customers by visiting accounts regularly to assure the highest quality of service
  • Resolve problems and complaints in a timely manner to maintain the highest customer satisfaction possible
  • Document customer contacts and concerns on an ongoing basis and assist with follow-through to assure issues are resolved
  • Monitor assigned accounts for work order opportunities and additional work that can be added to contracts
  • Ensure all mandatory Quality Control site visits are completed and recorded
Requirements:

To be successful in this role, you will need:

  • Bachelor's degree preferred
  • Four to five years of management experience within the janitorial industry required
  • Excellent communication and interpersonal skills
  • Experience with Microsoft and Google products
  • Bi-lingual (English & Spanish) preferred

This is an exciting opportunity to join our team and contribute to the success of Environmental Service Systems, LLC.

Estimated Salary:

$60,000 - $80,000 per year, depending on experience.

About Us:

Environmental Service Systems, LLC is an Equal Opportunity Employer committed to diversity and inclusion. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.



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