Customer Service Team Lead

1 week ago

Washington, Washington, D.C., United States Whole Foods Market Full time
Job Overview
At Whole Foods Market, we are committed to providing exceptional customer experiences and ensuring seamless online ordering processes. As a Customer Service Team Lead, you will play a crucial role in leading and executing our Customer Service & E-Commerce programs at your assigned store. This position is responsible for the checkout experience, grocery delivery, and pickup operations.

$63,000 - $73,000 per year

Key Responsibilities:
  • Deliver outstanding customer service by holding all team members accountable for delivering exceptional customer experiences.
  • Establish clear expectations for balancing in-store customer service and completing online orders.
  • Monitor in-store and online customer flow to assign tasks efficiently.
  • Manage schedules to balance customer needs, online order capacity, and labor budget.
  • Maintain strong knowledge of competitors and industry trends.


Requirements:
  • 18+ months retail experience with 6+ months of supervisory experience.
  • Strong task management and analysis skills.
  • Excellent interpersonal and leadership skills.
  • Ability to work flexible schedules, including nights, weekends, and holidays.


Working Conditions:
  • Must be able to lift 50 lbs.
  • Stand/walk for 6-8 hours in an 8-hour workday.
  • Exposure to FDA-approved cleaning chemicals.
  • Work in a wet and cold environment.


About Us
Whole Foods Market provides a fair and equal employment opportunity for all team members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. We hire and promote individuals solely based on qualifications for the position and business needs.

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