Customer Service Team Lead

3 weeks ago


Washington, United States Georgetown University Full time
Job Description

The Customer Service Team Lead plays a pivotal role in ensuring seamless customer interactions at Georgetown University.

About the Role

This position serves as the primary point of contact for various student, member, and customer inquiries. The successful candidate will be responsible for interviewing, hiring, training, scheduling, and managing a team of Customer Service Representatives.

Main Responsibilities
  • Crafting effective interview questions to identify top talent
  • Developing comprehensive training programs to equip staff with excellent customer service skills
  • Implementing efficient scheduling systems to meet peak customer demand
  • Mentoring and guiding team members to achieve exceptional results
Requirements

To excel in this role, applicants must possess:

  • Excellent communication and interpersonal skills
  • A strong ability to multitask and prioritize tasks effectively
  • Experience in team management and leadership
  • A passion for delivering outstanding customer service
Benefits

As a valued member of our team, you can expect:

  • A competitive salary range of $60,000 - $80,000 per year
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
About Us

Georgetown University is a world-renowned institution dedicated to academic excellence and community engagement.



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