Sales Support Specialist for Builders

2 weeks ago


Kansas City, Kansas, United States Nebraska Furniture Mart Full time

At Nebraska Furniture Mart (NFM), we pride ourselves on fostering a welcoming environment since our inception in 1937. Our commitment to customer satisfaction is at the heart of everything we do. If you resonate with our mission, we would love for you to join our team. People enjoy working here, and it's easy to see why: a stable workplace with a history free of layoffs, a safe shopping environment, opportunities for personal growth, and a culture that promotes community service.

Compensation: $ hourly

Position Overview: Your Role in Our Success

As a Sales Support Specialist for Builders at NFM, you will play a crucial role in assisting both internal and external clients in the builder sales sector. Your responsibilities will include coordinating installations, processing sales transactions, addressing inquiries, tracking orders, and modifying measurement layouts.

Key Responsibilities: A Typical Day

  • Engagement: Proactively interact with customers to showcase the advantages and features of our products.
  • Precision: Guarantee the accuracy of order entries and confirm details with customers prior to scheduled installations.
  • Communication: Follow up with clients before and after delivery to resolve any questions or issues.
  • Knowledge Acquisition: Participate in all sales and training sessions to deepen your understanding of our product offerings.
  • Documentation: Keep current sample books and pricing/specification materials, collaborating with vendors as necessary.
Your contributions will significantly enhance our ability to assist customers in crafting a lifestyle they cherish, for those they care about—because that is our passion.

Qualifications: Are You a Fit?
  • High School Diploma or GED is preferred.
  • A minimum of 3 years of experience in sales or customer service within a retail or contractor setting.
  • Bilingual candidates (English/Spanish) are highly valued.
  • Willingness to work evenings, weekends, and early mornings as required by business needs.
  • Attention to detail is essential, with a focus on following the specifics provided by builders and contractors.
  • Proficient data entry skills in line with departmental standards.
  • Pre-employment screening will include a criminal background check.
Benefits: What We Offer
As a full-time member of the NFM Family, you will benefit from:
  • Immediate access to earned pay through same-day pay options.
  • Competitive compensation with annual increases up to 7%.
  • An inclusive culture where everyone feels at home.
  • Comprehensive health, dental, vision, life insurance, and both short and long-term disability coverage.
  • Paid holidays from the start and paid time off after 90 days.
  • Employee discounts on merchandise, with significant savings reported by staff.
  • Opportunities for career development, both virtually and in-person, at all levels.
  • Paid community service opportunities.
  • Tuition reimbursement for further education.
  • Immediate enrollment in NFM's 401(k) plan with eligibility for company matching after one year, including Berkshire Stock as an investment option.
Nebraska Furniture Mart is an Equal Opportunity Employer.

Additional Information
  • Job Family: Operational Support
  • Job Function: Non-Manager
  • Pay Type: Hourly


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