Dispatch Services Manager

5 days ago


Norwalk, Connecticut, United States Norwalk Transit District Full time

Join Our Team: As a member of our operations team, you will play a vital role in ensuring the success of our transportation services. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

About the Position: The Operations Dispatcher is responsible for dispatching personnel and equipment, supervising operators, and providing exceptional customer service. This is a challenging and rewarding position that requires strong communication skills, attention to detail, and ability to work effectively under pressure.

Key Responsibilities:

  • Operational Oversight: Ensure each run is appropriately scheduled, field high volume of calls, accurately enter client info into RouteMatch, cancel trips and enter No Shows in Route Match / Avail.
  • Communication: Communicate with drivers regarding client cancellations and/or additions, respond to all calls and service requests promptly and with courtesy, provide information to the public in a courteous manner regarding all services provided by Norwalk Transit.
  • Clerical Support: Perform a variety of office tasks to assist in operations, coordinate with the Maintenance Foreman, or his designee, the assignment of vehicles, check in all operators, maintain an accurate daily attendance roster of operators.

Requirements: High School diploma or equivalent, 2 years of experience in public transit operations, ability to work with the public and respond appropriately to questions and complaints, ability to perform record keeping including good basic math skills, daily operational forms, etc.

Work Environment: Frequent interaction with employees and customers, working environment is generally favorable, lighting and temperature are adequate, no hazardous or unpleasant conditions caused by noise, dust, etc.

Salary Range: $42,000 - $62,000 per year

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