Operations Team Lead
5 days ago
**About the Role:**
We are seeking a skilled and detail-oriented Operations Team Lead to join our team at the Norwalk Transit District.
The successful candidate will be responsible for overseeing the daily operations of our transit services, ensuring that all routes are running smoothly and efficiently. This includes managing a team of dispatchers, coordinating with maintenance staff, and communicating effectively with customers.
**Key Responsibilities:**
- Oversee the daily operations of our transit services, including route scheduling and dispatcher management.
- Coordinate with maintenance staff to ensure that vehicles are properly maintained and available for service.
- Communicate effectively with customers, responding to complaints and providing information on transit schedules and services.
- Work closely with other teams to ensure seamless integration of services and smooth operation of the transit system.
**Requirements:**
- Bachelor's degree in a related field, such as transportation or business administration.
- At least 2 years of experience in public transit operations, preferably in a leadership role.
- Strong communication and problem-solving skills, with the ability to work effectively under pressure.
- Familiarity with transit software and systems, including RouteMatch and Avail.
**Salary:** $65,000 - $80,000 per year, depending on experience.
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