Operations Coordinator

3 weeks ago


Norwalk, Connecticut, United States Norwalk Transit District Full time

Overview: The Norwalk Transit District is seeking a highly skilled Operations Dispatcher to support the effective, safe and efficient transit service throughout the service area.

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About the Job: This is a safety-sensitive position that requires strong communication skills, attention to detail and ability to work effectively under pressure. The Operations Dispatcher will be responsible for dispatching personnel and equipment, supervising operators, responding to customer service complaints and performing clerical support duties.

Key Responsibilities:

  • Operational Oversight: Ensure each run is appropriately scheduled, field high volume of calls, accurately enter client info into RouteMatch, cancel trips and enter No Shows in Route Match / Avail.
  • Communication: Communicate with drivers regarding client cancellations and/or additions, respond to all calls and service requests promptly and with courtesy, provide information to the public in a courteous manner regarding all services provided by Norwalk Transit.
  • Clerical Support: Perform a variety of office tasks to assist in operations, coordinate with the Maintenance Foreman, or his designee, the assignment of vehicles, check in all operators, maintain an accurate daily attendance roster of operators.
  • Time Management: Reassign runs when necessary, oversee on-time pull-out of operators throughout the course of the day, monitor on-time performance of operators and vehicle movement utilizing the Intelligent Transportation Systems (ITS) and the radio communication system.

Safety & Security: Responsible for communicating all Safety & Security Policies to operators, contribute to a safe and secure work environment, adhere to OSHA, NTD and other safety standards, directives and advisories.

Requirements: High School diploma or equivalent, 2 years of experience in public transit operations, ability to work with the public and respond appropriately to questions and complaints, ability to perform record keeping including good basic math skills, daily operational forms, etc.

Work Environment: Frequent interaction with employees and customers, working environment is generally favorable, lighting and temperature are adequate, no hazardous or unpleasant conditions caused by noise, dust, etc.

Benefits: We offer competitive salary ($42,000 - $62,000 per year), excellent benefits package including medical, dental, vision, and 401(k) plan.



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