Dispatch Service Manager

5 days ago


Norwalk, Connecticut, United States Norwalk Transit District Full time

**Job Description:**

We are seeking a highly motivated and experienced Dispatch Service Manager to join our team at the Norwalk Transit District.

In this role, you will be responsible for managing the dispatch center, ensuring that all trips are running smoothly and on schedule. This includes coordinating with drivers, monitoring traffic and road conditions, and communicating effectively with customers.

**Key Responsibilities:**

  • Manage the dispatch center, ensuring that all trips are running smoothly and on schedule.
  • Coordinate with drivers to ensure that they have the necessary information and resources to perform their jobs effectively.
  • Monitor traffic and road conditions to identify potential delays or disruptions.
  • Communicate effectively with customers, responding to complaints and providing information on transit schedules and services.

**Requirements:**

  • At least 3 years of experience in public transit operations, preferably in a dispatch or supervisory role.
  • Strong communication and problem-solving skills, with the ability to work effectively under pressure.
  • Familiarity with transit software and systems, including RouteMatch and Avail.
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment.

**Salary:** $70,000 - $85,000 per year, depending on experience.



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