Operations Dispatcher Coordinator

1 week ago


Norwalk, Connecticut, United States Norwalk Transit District Full time

Job Summary

We are seeking a highly skilled Operations Dispatcher Coordinator to join our team at the Norwalk Transit District.

The successful candidate will be responsible for coordinating daily operations, dispatching personnel and equipment, and ensuring effective, safe, and efficient transit service throughout the Norwalk Transit District service area.

This is a safety-sensitive position that requires excellent communication skills, attention to detail, and the ability to work effectively under pressure.

Salary: $45,000 - $65,000 per year

About Us

The Norwalk Transit District is an Equal Employment Opportunity Employer.

Key Responsibilities

  1. Dispatching and Coordination
  • Coordinate daily dispatching of personnel and equipment to ensure timely and efficient transit service.
  • Monitor on-time performance of operators and vehicle movement using Intelligent Transportation Systems (ITS) and radio communication systems.
  • Reassign runs as necessary in accordance with the Collective Bargaining Agreement.
Customer Service
  • Respond to customer inquiries and complaints promptly and courteously.
  • Provide information about ADA transportation services and district policies and procedures.
Clerical and Administrative Tasks
  • Perform a variety of office tasks to assist in operations, including record keeping, data entry, and reporting.
  • Maintain accurate attendance rosters and other related activities.
Safety and Security
  • Communicate Safety & Security Policies to operators.
  • Contribute to a safe and secure work environment by adhering to OSHA, NTD, and other safety standards.

Required Skills and Qualifications

To be successful in this role, you should have:

  • A High School diploma or equivalent, a college degree is a plus.
  • Two years of experience in public transit operations, additional education may be accepted in place of a portion of this requirement.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively under pressure and in emergencies.
  • Knowledge of software programs, Internet applications, and relevant office equipment.
  • Ability to quickly learn software programs and adapt to new technologies.

Benefits

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Why Join Us?

The Norwalk Transit District is a dynamic and growing organization that offers opportunities for professional growth and development. As a member of our team, you will have the chance to make a real difference in the lives of our customers and contribute to the success of our organization.



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