Customer Service Representative

7 hours ago


Meridian, Idaho, United States FloForm Countertops Full time
Job Title: Customer Service Representative

FloForm Countertops is seeking a highly skilled Customer Service Representative to join our team. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer experiences, processing orders, and promoting additional sales.

Key Responsibilities:
  • Estimate blueprints and complete measurements for clients
  • Maintain a current price list and inform customers of unit prices, shipping dates, and any additional information needed
  • Assist customers in person, by email, or on the telephone
  • Process orders and accept payment from customers
  • Input orders/quotes into the computer system and confirm availability of product
  • Respond to customer inquiries and coordinate activities with other departments as necessary
  • Assist customers in selecting products
  • Maintain customer service records
  • Establish proactive communication with customers to ensure understanding of product ordered
  • Handle quality and service issues to develop/maintain customer loyalty
  • Ensure orders are priced accurately and invoices are issued promptly
  • Resolve pricing/invoicing/credit/payment/shipping discrepancies for customers
Requirements:
  • High School Diploma with 2 years customer service experience
  • A background in interior design considered an asset
  • 1-2 years estimating blueprints and completing measurements
  • Basic computer skills with experience using Microsoft Office products
  • Valid driver's license and a clear criminal record check
  • Strong organizational skills, with attention to detail
  • Ability to handle challenging situations with diplomacy and respect
  • Effective verbal communication skills
  • Basic mathematical skills
  • Ability to solve problems as they arise
What We Offer:
  • A highly competitive wage ($20-$22 per hour, DOE)
  • Medical and dental benefits
  • Paid sick days
  • 401k

FloForm Countertops is proud to offer a positive and fun working environment that rewards those who share in our mission: "To consistently provide our customers the best countertop purchasing experience available."



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