Territory Service Manager

4 weeks ago


West Palm Beach, Florida, United States Fluidra North America Full time
Job Overview

We are seeking a highly skilled Territory Service Manager to join our team at Fluidra North America. As a key member of our field operations team, you will be responsible for managing a network of independent Contract Service Centers (CSCs) and providing exceptional customer service to our clients.

Key Responsibilities:

  • Recruit and manage a network of independent Contract Service Centers (CSCs)
  • Negotiate labor, travel, and training rates for each individual service center
  • Respond quickly and communicate effectively with Sales team within territory boundaries
  • Provide a high level of support to sales efforts
  • Troubleshoot product problems at a customer location on occasion
  • Work with Service Department at Corporate to ensure CSC rates are accurate and contracts are up to date
  • Responsible for identifying product problems and reporting them back to Corporate on a timely basis
  • Handle homeowner, builder, and service company complaints in the field, as required
  • Develop and conduct both classroom and in-field training for dealers and warranty centers to promote the proper installation and troubleshooting of pool equipment

Requirements:

  • 5+ years' experience with mechanical equipment installation and troubleshooting
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Possess effective business writing skills, write routine reports, and correspondence
  • Speak effectively before groups of customers and employees of organizations
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
  • Excellent communication and interpersonal skills
  • Proficient in Word, Excel, PowerPoint
  • Experience with Salesforce or other CRM software is a plus
  • Pool experience a plus
  • Bilingual in English/Spanish a plus

What We Offer:

  • An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes
  • Alternate work week schedule (every other Friday off)
  • Full range of health benefits, including medical, dental, and vision, short- and long-term disability
  • 401(K) matching (100% of first 3% contributed, 50% of the next 2%)
  • Health and wellness programs/gym reimbursement
  • Educational assistance up to $7,000 per year
  • Company-sponsored FUN events
  • Generous product discounts

We take our corporate values to heart and implement them in everything we do: passion for success, honesty and trust, customer collaboration, teamwork, learn and adapt, excellence, and innovation.



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