Patient Experience Coordinator

1 day ago


New York, New York, United States Mindful Care Full time
Job Summary

Mindful Care is seeking a highly skilled Patient Experience Coordinator to join our team. As a Patient Experience Coordinator, you will be responsible for providing exceptional customer service to our patients, handling patient scheduling and inquiries, and ensuring a seamless experience for our clients.

Key Responsibilities
  • Provide outstanding customer service to patients via phone, email, and text
  • Handle patient scheduling and rescheduling requests
  • Collect payments and handle no-show fees
  • Triangulate incoming inquiries from other departments
  • Support patients through the intake process and provide basic tech support
  • Manage in-office appointments and provide escort services
  • Perform other tasks as assigned by management
Requirements
  • 2+ years of experience in a medical office or hospital environment
  • High school diploma or equivalent required
  • Experience verifying health insurance
  • Prior customer service experience in a medical or mental health setting
  • Strong verbal and written communication skills
  • Ability to work in a fast-paced environment
  • Strong computer proficiency
What We Offer
  • Competitive hourly rate of $20
  • Benefits package including medical, dental, vision, and 401(k)
  • PTO and company holidays

Mindful Care is an Equal Opportunity Employer and is committed to maintaining the confidentiality and security of your personal information.



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