Patient Services Specialist
2 weeks ago
POSITION SUMMARY:
The Patient Services Specialist is responsible for coordinating the scheduling of appointments, managing pre-procedure communications, and ensuring the accuracy of medical record documentation. This role requires proficiency in handling electronic medical records (EMR) and entering demographic data for insurance payers.
KEY RESPONSIBILITIES:
- Efficiently schedule and manage all patient appointments using the scheduling module, ensuring timely completion of pre-procedure activities.
- Handle patient cancellations and additions to the schedule in accordance with established protocols.
- Professionally greet patients and visitors, collecting necessary identification and insurance information to facilitate the admissions process.
- Maintain and organize patient medical and financial records securely and confidentially.
- Oversee the front-end billing process, ensuring accurate data entry into the registration module.
- Conduct insurance verification and manage prior authorization processes as required by payors.
- Assist with patient transportation in compliance with company policies.
- Ensure all necessary signatures are obtained on admissions and chart data in line with company procedures.
- Accurately scan and file documents within 24 hours of patient visits, including physician reports.
- Communicate any changes regarding procedures and insurance to relevant internal parties and update patient records promptly.
- Coordinate the collection, processing, maintenance, and retrieval of medical records as per policy.
- Maintain logs of medical record releases and provide information for research or study projects related to patient care.
- Manage office materials, including inventory, shipments, and deliveries.
- Perform additional duties as assigned.
WORK ENVIRONMENT:
This position is situated in a healthcare facility characterized by controlled air temperature and moderate noise levels. Employees may encounter infectious materials and will engage in desk work, computer tasks, and patient interactions.
EDUCATION AND EXPERIENCE:
A High School Diploma or equivalent is required; an Associate Degree or higher is preferred. Candidates should have 1-2 years of relevant experience, ideally in a medical setting with insurance billing.
SKILLS:
Proficiency in computer applications, particularly Microsoft Office, is essential. Candidates must possess excellent verbal and written communication skills, the ability to multitask, and adaptability to various software applications.
DIVERSITY AND INCLUSION:
FMCNA Integrated Care Group is an equal opportunity employer, welcoming applicants from diverse backgrounds, including minorities, females, veterans, individuals with disabilities, and those of varying sexual orientations and gender identities.
WORKPLACE POLICY:
FMCNA Integrated Care Group maintains a drug-free workplace in compliance with applicable federal and state laws.
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