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Patient Scheduling and Services Specialist
2 months ago
Position Overview:
As a Patient Scheduling and Services Specialist, you will play a crucial role in managing the coordination of patient appointments, procedures, referrals, and insurance documentation. Your commitment to delivering exceptional customer service will be paramount in ensuring a seamless experience for our patients.
Key Responsibilities:
- Coordinate scheduling activities for patients and procedures, ensuring timely referrals and prior authorizations.
- Uphold Kootenai Health's confidentiality and HIPAA standards at all times.
- Serve as the primary communication hub for the clinic, providing vital information regarding patient care and activities.
- Input orders, procedures, and lab tests related to outpatient care.
- Maintain accurate patient demographics and insurance details within scheduling systems.
- Explain basic financial policies related to insurance, including collection of copays and deductibles.
- Process referrals and pre-authorizations as necessary, and manage charge processing.
- Generate reports, oversee multiple projects, and assist in preparing invoices and expense reports as directed by leadership.
- Familiarize yourself with standard practices and procedures within the healthcare field.
- Utilize your experience and judgment to effectively plan and achieve departmental goals.
- Regular attendance is essential to fulfill job responsibilities.
- Competently address the age-specific needs of patients within the assigned unit.
Team Highlights:
Kootenai Health is dedicated to providing comprehensive rehabilitation services aimed at helping patients achieve optimal health outcomes. Our team is committed to delivering compassionate care, recognizing the vital role rehabilitation plays in the healthcare journey of our patients. As one of the leading rehabilitation service providers in the region, we emphasize a collaborative approach, allowing patients to benefit from a multidisciplinary team of therapists who develop individualized care plans.
Qualifications:
- High school diploma or equivalent preferred.
- A minimum of two years of experience in roles such as Health Unit Coordinator, Administrative Assistant, or Scheduler, or a combination of relevant education and experience.
- Familiarity with medical terminology, confidentiality, HIPAA regulations, and electronic health record systems is preferred.
Working Conditions:
- Ability to lift and move up to 10 lbs.
- Must be able to reach above and below shoulder height.
- Ability to maintain a seated position for extended periods.
- Typical office equipment will be utilized.
- Involves repetitive movements.
About Kootenai Health:
Kootenai Health is a respected healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have received numerous accolades, including recognition as a Gallup Great Workplace and being named the No. 1 Best Place to Work in Large Healthcare Organizations. Our commitment to excellence as both an employer and a healthcare provider is unwavering.
We offer competitive salaries, comprehensive benefits, and a supportive environment for professional growth. Join us in our mission to provide high-quality, patient-centered care.
