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Media Technology Systems Specialist

2 months ago

New York, New York, United States Insight Global Full time

Overview: Insight Global is seeking a proactive Media Technology Systems Specialist to become a vital part of the Production Engineering and Technology team at a prominent Media and Entertainment organization, offering a fully remote work environment.

Role Responsibilities: In this position, the individual will deliver hands-on assistance and troubleshoot daily challenges, developing an escalation strategy when required. This team is integral in supporting the Live On-Air control room and must effectively manage virtualized productions, addressing or escalating issues to the level 3 support team as necessary.

Engineering Validation: The selected candidate will collaborate with the team to validate new software releases, ensuring features function correctly while identifying and rectifying software bugs.

Documentation Improvement: This role involves pinpointing deficiencies in current documentation and enhancing materials for use by technical operations.

Technical Environment: The systems are hosted on the public cloud, making experience with virtualization or cloud platforms such as AWS or Azure advantageous. The team primarily operates in a Windows environment, with some familiarity with Linux being beneficial.

Ideal Candidate: The perfect candidate will possess a background in live broadcasting technology, coupled with a genuine passion for engineering and problem-solving. This role demands the ability to thrive in a fast-paced setting and work collaboratively within a team.

Diversity and Inclusion: Insight Global is dedicated to fostering diverse and inclusive workplaces where individuals can express their authentic selves. We are an equal opportunity/affirmative action employer, ensuring that all qualified candidates receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other characteristic protected by applicable laws, regulations, and ordinances.

Qualifications:

  • Experience in product evaluations, from installation to deployment and testing workflow processes.
  • Background in coding or interest in infrastructure as code, including tools like Puppet, Ansible, and configuration management.
  • 5-7 years of experience as a Broadcast Systems Engineer in an enterprise-level environment.
  • Familiarity with broadcast technologies such as NDI, SRT, and J2K.
  • Experience with Tricaster, switchers, Ross Xpression, Ross Overdrive, Viz graphics, or Sony LS and Viz Mosart.
  • Strong technical knowledge of signal flow and in-depth troubleshooting workflows.
  • Ability to articulate troubleshooting methods and workflow processes clearly.
  • Excellent communication skills, capable of providing clear updates to stakeholders.