Gaming Compliance Officer

6 days ago


Hazel Crest, Illinois, United States Wind Creek Chicago Full time
Job Summary

We are seeking a highly skilled and detail-oriented Surveillance Operations Specialist to join our team at Wind Creek Chicago. As a key member of our surveillance department, you will be responsible for monitoring and reporting on gaming operations, ensuring compliance with regulatory requirements, and providing support to casino management.

Key Responsibilities
  • Surveillance and Monitoring: Conduct thorough observations and documentation of gaming activities, identifying and reporting any suspicious behavior or regulatory violations.
  • Regulatory Compliance: Ensure adherence to all relevant laws, regulations, and company policies, maintaining a high level of awareness of current requirements and standards.
  • Reporting and Documentation: Accurately complete video reviews, reports, and log entries, providing detailed information on observed activities and incidents.
  • Collaboration and Support: Work closely with casino management and other departments to resolve customer or employee-related disputes, and provide support in investigations and special observations.
  • Leadership and Supervision: In the absence of the Surveillance Supervisor, assume responsibility for supervising and directing the Surveillance Department, including training and coordinating with team members.
Requirements
  • Education: High School diploma or GED required, with a minimum of one year of casino surveillance experience or a directly related field.
  • Skills and Abilities: Intermediate computer skills, report writing, and effective communication, with a high level of maturity and self-management.
  • Work Schedule: Willingness to work odd and irregular hours, including night and weekend schedules, with flexibility to adapt to changing circumstances.
  • Travel and Training: Ability to travel and participate in training as recommended or required, with a valid and current State Driver's License and an insurable driving record.

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