Current jobs related to Table Games Assistant Shift Manager - Hazel Crest, Illinois - Wind Creek Chicago Southland
-
Cage & Player Services Shift Manager
1 week ago
Hazel Crest, Illinois, United States Wind Creek Chicago Full timeJob OverviewThe Cage & Player Services Shift Manager is responsible for overseeing the day-to-day operations of the Player Services department, ensuring that all team members adhere to departmental SOPs, guest service standards, and compliance regulations.PurposeOur goal is to provide an exceptional gaming experience for our guests, while maintaining a...
-
Gaming Compliance Officer
2 months ago
Hazel Crest, Illinois, United States Wind Creek Chicago Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Surveillance Operations Specialist to join our team at Wind Creek Chicago. As a key member of our surveillance department, you will be responsible for monitoring and reporting on gaming operations, ensuring compliance with regulatory requirements, and providing support to casino management.Key...
-
Cage & Player Services Shift Manager
2 weeks ago
Hazel Crest, Illinois, United States Wind Creek Chicago Full timeJob OverviewThe Cage & Player Services Shift Manager plays a pivotal role in overseeing the day-to-day operations of the Player Services department, ensuring that all team members adhere to departmental SOPs, guest service standards, and compliance regulations.PurposeAt Wind Creek Chicago, we strive to create an exceptional guest experience, providing an...
-
Cage & Player Services Shift Manager
2 months ago
Hazel Crest, Illinois, United States Wind Creek Chicago Full timeJob Overview:The Cage & Player Services Shift Manager oversees and manages the day-to-day operations of the Player Services department, ensuring that all team members adhere to departmental SOPs, guest service standards, and compliance regulations.Purpose:Our genuine engagement and positive energy provide guests with an escape from their routine into our...
-
Food Service Attendant
6 days ago
Hazel Crest, Illinois, United States Wind Creek Chicago Full timeJob Overview:The Busser is a vital member of our food service team, responsible for ensuring a seamless dining experience for our guests. Key responsibilities include clearing and re-setting tables, stocking side stations, and assisting food servers as needed.Purpose:At Wind Creek Chicago, we strive to create an environment where our guests feel a sense of...
-
Slot Technology Administrator
2 weeks ago
Hazel Crest, Illinois, United States Wind Creek Chicago Full timeJob Title: Slot Technology AdministratorJob Summary:The Slot Technology Administrator is responsible for ensuring the accuracy and timeliness of all game technology, supporting game implementation projects, and collaborating with external departments to maintain the daily operation of slot technology.Key Responsibilities:Administer and maintain gaming device...
-
Busser - Food Hall
1 month ago
Hazel Crest, Illinois, United States Wind Creek Chicago Full time{"Job Overview": "At Wind Creek Chicago, we're looking for a skilled Busser to join our team in the Food Hall. As a Busser, you'll play a vital role in ensuring our guests have an exceptional dining experience. Your responsibilities will include clearing and re-setting tables, stocking side stations, and assisting with the service of food to guests.Our team...
-
Busser - Food Hall
2 weeks ago
Hazel Crest, Illinois, United States Wind Creek Chicago Full timeJob Title: Busser - Food HallJob Summary:We are seeking a highly motivated and detail-oriented Busser to join our team at Wind Creek Chicago. As a Busser, you will play a critical role in ensuring our guests have an exceptional dining experience by providing exceptional service and maintaining a clean and welcoming environment.Key Responsibilities:Clear and...
-
Host - Asian Noodle Bar
1 month ago
Hazel Crest, Illinois, United States Wind Creek Chicago Full timeJob Overview:The Host is responsible for creating a warm and inviting atmosphere for guests at the Asian Noodle Bar. This involves greeting and seating guests in a friendly and professional manner, as well as serving as a concierge for VIP guests.Purpose:The Asian Noodle Bar aims to provide guests with an exceptional dining experience, where they feel a...
-
Busser - Food Hall
2 weeks ago
Hazel Crest, Illinois, United States Wind Creek Chicago Full timeJob Title: Busser - Food HallJob Summary:We are seeking a highly motivated and detail-oriented Busser to join our team at Wind Creek Chicago. As a Busser, you will play a critical role in ensuring our guests have an exceptional dining experience by providing exceptional service and maintaining a clean and organized dining area.Key Responsibilities:Clear and...
-
Banquet House Attendant
1 month ago
Hazel Crest, Illinois, United States Wind Creek Chicago Full timeJob OverviewThe Banquet House Attendant plays a vital role in ensuring the success of our events by providing exceptional service and attention to detail. This position is responsible for setting up and maintaining banquet spaces, adhering to specific event orders, and maintaining the highest standards of cleanliness and organization.Key ResponsibilitiesSet...
-
Slot Machine Technician II
2 weeks ago
Hazel Crest, Illinois, United States Wind Creek Chicago Full timeJob Overview:The Slot Technician II plays a vital role in maintaining the integrity of our gaming floor by ensuring all electronic gaming devices are in proper working condition. This includes repairing and maintaining slot machines, upkeeping shop tools and equipment, and ordering and managing inventory of gaming machine parts.Purpose:At Wind Creek Chicago,...
-
Slot Machine Technician II
1 week ago
Hazel Crest, Illinois, United States Wind Creek Chicago Full timeJob Summary:The Slot Machine Technician II is responsible for ensuring the optimal performance of all electronic gaming devices on the gaming floor. This includes repairing and maintaining slot machines, upkeeping shop tools and equipment, and ordering inventory of gaming machine parts.Key Responsibilities:Repair and maintain electronic gaming devices,...
-
Cage & Player Services Lead Representative
2 months ago
Hazel Crest, Illinois, United States Wind Creek Chicago Full timeJob OverviewThe Cage & Player Services Lead Representative plays a vital role in ensuring the smooth operation of Player Services, providing exceptional customer service, and maintaining compliance with departmental SOPs and regulations.Purpose and Value SystemAt Wind Creek Chicago, we strive to create an engaging and entertaining experience for our guests....
-
Surveillance Agent II
1 month ago
Hazel Crest, Illinois, United States Wind Creek Chicago Full timeJob OverviewThe Surveillance Agent II plays a critical role in ensuring the integrity of our gaming operations. As a key member of the Surveillance Department, you will be responsible for observing, documenting, and reporting activities associated with gaming operations, adherence to regulatory requirements, and following approved surveillance department...
-
Surveillance Operations Specialist
2 months ago
Hazel Crest, Illinois, United States Wind Creek Chicago Full timeJob OverviewThe Surveillance Agent II plays a critical role in ensuring the integrity of our gaming operations. As a key member of the Surveillance Department, you will be responsible for observing, documenting, and reporting activities associated with gaming operations, adherence to regulatory requirements, and following approved surveillance department...
-
Slot Machine Technician
1 week ago
Hazel Crest, Illinois, United States Wind Creek Chicago Full timeJob SummaryThe Slot Technician I is responsible for maintaining the operational order of all gaming machines and related equipment at Wind Creek Chicago.Key ResponsibilitiesReviews and analyzes reports related to slot equipment performance to ensure optimal functionality.Prepares and tests slot machines to ensure they are in good working condition.Maintains...
-
Surveillance Operations Manager
5 days ago
Hazel Crest, Illinois, United States Wind Creek Chicago Full timeAt Wind Creek Chicago, we are looking for a skilled Surveillance Operations Manager to join our team. As a Surveillance Operations Manager, you will be responsible for overseeing the surveillance department and ensuring that all gaming operations adhere to regulatory requirements and procedures.Our Surveillance Operations Manager will be responsible for...
-
Cage and Player Services Lead Representative
1 month ago
Hazel Crest, Illinois, United States Wind Creek Chicago Full timeJob Overview:The Cage and Player Services Lead Representative plays a critical role in ensuring the smooth operation of Player Services, including Cage Cashiering, Credit, and Players Club. This individual assists the Player Services Supervisor(s) in managing day-to-day operations, providing exceptional customer service, and adhering to departmental SOPs and...
-
Cage & Player Services Lead Representative
2 weeks ago
Hazel Crest, Illinois, United States Wind Creek Chicago Full timeJob Overview:The Cage & Player Services Lead Representative is a key role in the administration and management of the day-to-day operations of Player Services. This position assists the Player Services Supervisor(s) in ensuring that there is no lapse in customer service during their absence and that representatives adhere to all departmental SOPs, guest...
Table Games Assistant Shift Manager
3 months ago
Description
Job OverviewThe Table Games Assistant Shift Manager will work closely with the Table Games management team to manage the casino floor, ensuring superior customer/team member service and compliance with all gaming and company regulations and procedures to maximize company revenue.
PurposeOur genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value SystemOur enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties And ResponsibilitiesAssists in the process of interviewing, selecting, training, and developing team members through coaching and mentoring in accordance with the Expectation Guide. Foster an environment of open communication and address team members' concerns in a timely and fair manner.Works closely with the Table Games management team to enhance department effectiveness by managing team members' skills, resources, and schedules and eliminating excessive and unnecessary expenditures. Ensure projects and assignments are completed in a timely manner while maintaining service and product quality. As necessary, recommend changes in staffing or equipment.
Ensures Team Members comply with the rules, regulations, and directives of the Illinois Gaming Board and established Wind Creek Hospitality internal controls and procedures.
Ensures all team members are cordial and courteous to all patrons and fellow team members.
Establishes and maintains rapport with guests, attending to their needs, inquiries, and complaints in a timely manner and with the best possible service. Per company policy, refers guests to the Director of Table Games for decisions requiring higher authority.
Monitors customer rating and team member comping. Ensures comping is always within company guidelines.
Oversees the overall integrity of gaming and equipment. Monitors for irregularities or deviations from established procedures. Ensures table limits and rack counts in High Limits accurately reflect fluctuations in business levels. Pays particular attention to large play. Maintains control of cards, dice, and keys to ensure they are accounted for at all times.
Possess working knowledge of the player tracking system as well as all department and company policies and procedures.
Consistently supports management directives and decisions.
Immediately reports violations of any regulatory requirements and/or any actual or suspected irregularities to the Director of Table Games.
Understands the parameters and boundaries of position, exercising good judgment, referring situations to Director– Table Games.
Ensures strict adherence and enforcement of the Illinois Gaming Board (SEP) Self-Excluded Program.
Coordinates decisions/instructions in the event of a property emergency, including fire, power outage, bomb threat, elevator malfunctions, etc.
Interacts with the Surveillance Department, advising them immediately of any possible problem areas.
Communicates all pertinent information to the relieving Shift Manager – Table Games.
Maintains a positive rapport and interaction with other departments.
Work on actual projects or services to help achieve the objectives of the department.
Evaluate information to render an opinion or take action based on that information that will impact the department or function.
Other duties and responsibilities as assigned.
Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
Bachelor's Degree in Related Field AND two (2) years Table Games Management experience– requiredOR Four (4) years' experience in a Table Games Management position– required
OR Three (3) years' experience in a Table Games Management position with Wind Creek Hospitality– required
OR Minimum two (2) years of Table Games Supervisory experience - required
Five (5) years of table games experience– required
Knowledge of at least four (4) core games, including but not limited to Blackjack, Craps, Roulette, and Baccarat; a skills test will be required and administered – required
Working knowledge of Title 31 compliance
Surveillance and observation of games, while ensuring excellent customer and team member relations.
Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust.
Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
Ability to lift or carry a minimum of 20 pounds, unassisted, in the performance of specific tasks assigned.
Ability to work with others, communicate well, receive direction; review your own work.
Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
Must be able to work with others, communicate well, and receive direction when needed to achieve department goals and objectives.
Willing to work odd and irregular hours, including nights, weekends, and holidays
Willing to travel and participate in training as recommended or required
Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position
Online applications are accepted at For internal employees, please submit your Internal Job Posting Form to your property's Human Resources office.
Source: Hospitality Online
