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Gaming Floor Operations Supervisor

2 months ago

Hazel Crest, Illinois, United States Wind Creek Chicago Full time

Position Overview

Role Summary:

Under the guidance of the Soft Count Manager, the Supervisor is responsible for overseeing the daily operations of the Kiosk and Gaming Floor Drop and/or Count, ensuring adherence to all organizational and Tribal regulations. This role involves enforcing departmental policies, supervising the training of new staff, fostering a positive work environment, and executing additional responsibilities as assigned. A comprehensive understanding of Drop and Count Procedures is essential, as the Supervisor will manage the secure handling of the company's financial assets during these processes.

Mission:

Our commitment to genuine engagement and vibrant energy allows guests to escape their daily routines and immerse themselves in our thrilling world of entertainment, chance, and community, where everyone feels valued and included.

Core Values:

Our enthusiastic dedication to our mission empowers us to excel, enjoy our work, and strive for excellence. We will be recognized fairly, enhancing our accountability and customer focus, leading to the creation of wealth and opportunities for all.

Key Responsibilities:

  • Supervise staff to ensure performance exceeds expectations by cultivating a positive work atmosphere and fostering effective employee relations.
  • Assist the Manager in ensuring compliance with all policies and regulations governing the Kiosk and Gaming Floor Drop and Count, including Tribal, Federal, State, and Cash Handling protocols.
  • Oversee the operations of the drop and count room during assigned shifts, including the upload of necessary files to Revenue Audit in the absence of the Manager.
  • Support supervisors in maintaining accurate game asset records within the drop box tracking system.
  • Provide recommendations for training, evaluating, rewarding, and applying disciplinary measures to staff.
  • Contribute to the implementation of training programs for team members within the department.
  • Ensure proper maintenance of equipment and submit work orders for repairs and modifications as needed.
  • Assist the Manager in managing supply levels for the drop and count rooms.
  • Delegate tasks and monitor staff performance, providing constructive feedback as necessary.
  • Complete operational documentation to confirm compliance with accounting procedures and prepare daily reports for the Audit department.
  • Maintain awareness of gaming operations and adhere to security policies to protect company assets.
  • Review and approve or deny PTO requests and conduct quarterly evaluations for team members.
  • Perform other duties and responsibilities as assigned.

Qualifications:

  • High School diploma or GED required, or currently enrolled in a GED program with completion within six months of start date as a condition of continued employment.
  • Must be at least twenty-one (21) years of age.
  • Associate's Degree in a related field is required.
  • Two (2) years of supervisory experience is required, or one (1) year as a Dual-Rate Supervisor in a relevant department.
  • Two (2) years of experience in the hiring position's department is also acceptable.
  • One (1) year of experience in a casino Count Room is required.
  • Knowledge of the Cash Operations Manual, Minimum Internal Control, and Tribal Gaming Standards related to the drop and count of electronic gaming machines is essential.
  • Ability to thrive in a high-pressure, fast-paced environment.
  • Exposure to casino-related environmental factors, including second-hand smoke and excessive noise.
  • Must successfully pass a timed math skills assessment.
  • Demonstrated ability to operate currency and coin counting machines.
  • Proficiency in Microsoft Word and Excel is required.
  • Ability to stand for the entire shift.
  • Successful completion of a Guest Services Audition is necessary.
  • Ability to work effectively in a team-oriented environment.
  • Must be able to lift 50 pounds without assistance.
  • Ability to work in a bent position for extended periods.
  • Must be capable of pushing/pulling large Drop Cages weighing up to 1,100 pounds.
  • Experience with accurately handling large monetary transactions and related machinery is required.
  • Effective verbal and written communication skills are essential.
  • Willingness to travel for training as required.
  • Flexibility to work various hours, including weekends, nights, and holidays.
  • Must possess or be able to obtain an Occupational License in accordance with the Illinois Gaming Act and maintain good standing with the Illinois Gaming Board.

Applications are accepted online. Internal employees should submit their Internal Job Posting Form to Human Resources.