Customer Support Representative

3 days ago

Cambridge, Massachusetts, United States HENO Full time
Key Responsibilities:

Client Interaction:

Engage with customers through various channels, including phone, support tickets, and videoconferencing, to provide accurate and timely information and assistance.

Problem Resolution:

Analyze and resolve client issues, identifying root causes and implementing effective solutions to ensure customer satisfaction.

Customer Experience:

Deliver exceptional customer experiences by responding promptly and providing high-quality support, enhancing overall customer satisfaction.

Process Improvement:

Contribute to process improvements by engaging in creative problem-solving and driving innovation beyond industry standards.

Technical Guidance:

Provide technical guidance to clients and internal teams on product information, updates, and issue resolution.

Task Management:

Maintain organization, prioritize tasks, and be accountable for meeting deadlines.

Stress Management:

Remain composed under pressure to handle hectic situations effectively.

Feedback Contribution:

Offer feedback to improve internal processes and prevent potential issues.

Knowledge Base Development:

Develop and review knowledge base content to enhance support scalability and self-service capabilities.

Issue Escalation:

Communicate critical system issues to the Development team promptly.

Compliance:

Adhere to all company confidentiality and compliance regulations, including HIPAA.

Qualifications:

Strong analytical and problem-solving skills. Passion for customer success and prioritizing customer experience. Previous experience with Electronic Medical Records (EMR) systems and help desk environment. Experience in a B2B Software as a Service (SaaS) environment is preferred. Excellent communication skills, both verbal and written. Ability to type accurately and efficiently. High school diploma or equivalent is required.

Equipment Requirements:

Laptop or Mac (Employee's own)
Noise-cancelling headset (Employee's own) Recommended second monitor (Employee's own) Minimum download speed of 50-100mbps

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Specialties:

Physical & Rehabilitation Medicine
Sports Medicine
Pediatrics
Medical Billing
Account Management
Electronic Medical Record Systems

Schedule:

Monday to Friday
No nights
Weekends as needed

Experience:

EMR
Help Desk: 2 years (Required)

If you are enthusiastic about providing exceptional customer support in a dynamic environment and meet the qualifications outlined above, we encourage you to apply for this rewarding opportunity at HENO.

Join us in making a difference in the healthcare industry

  • Bilingual Customer Support Representative

    3 weeks ago

    Cambridge, Massachusetts, United States EF Go Ahead Tours Full time

    **Position Overview** **Bilingual Customer Support Representative [Spanish/English]** **Company:** EF Go Ahead Tours **Location:** Cambridge, MA USA **Role Summary:** At EF Go Ahead Tours, we are dedicated to fostering a culture of exploration and adventure. With over 25 years of experience, we have successfully guided travelers from various...

  • Customer Service Representative

    5 days ago

    Cambridge, Massachusetts, United States Eclipse Solutions Full time

    Customer Service RepresentativeWe are seeking a dedicated Customer Service Representative to join our team in Dortmund. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Your primary responsibilities will include:Responding to customer inquiries and resolving issues in...

  • Customer Service Representative

    5 days ago

    Cambridge, Massachusetts, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Sherwin-Williams. As a Customer Service Representative, you will be responsible for providing exceptional customer service, answering customer inquiries, and resolving any issues that may arise.Key ResponsibilitiesProvide excellent customer...

  • Customer Service Representative

    2 weeks ago

    Cambridge, Massachusetts, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth.Key ResponsibilitiesProvide excellent customer...

  • Customer Support Specialist

    3 weeks ago

    Cambridge, Massachusetts, United States Domino's Franchise Full time

    Job Description for Customer Service Representative at Domino's FranchiseWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding...

  • Customer Service Representative

    2 weeks ago

    Cambridge, Massachusetts, United States Skyline Enterprises Full time

    About Skyline EnterprisesWe are a leading financial institution in Rhineland-Palatinate, with a strong presence in the region. Our commitment to fairness, humanity, and closeness drives us to provide exceptional service to our customers and clients.As a Customer Service Representative, you will be part of our team that supports private customers and...

  • Customer Service Representative

    2 weeks ago

    Cambridge, Massachusetts, United States Quantum Dynamics Full time

    At Quantum Dynamics, we are seeking a highly motivated and communicative individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for handling diverse customer inquiries through various channels in the telecommunications sector.Your responsibilities will include:Handling various...

  • Customer Service Representative

    4 days ago

    Cambridge, Massachusetts, United States Quantum Dynamics Full time

    Customer Service RepresentativeYoungCapital is a leading recruiting company that connects candidates with suitable companies. Our recruiters are always available to support you throughout the application process and during your entire collaboration.Are you communicative, highly motivated, and enjoy interacting with customers? This role is perfect for you!Key...

  • Customer Service Center Representative

    2 weeks ago

    Cambridge, Massachusetts, United States Harvard University Full time

    The Customer Service Representative is the face of the Harvard University Campus Service Center where the community receives customer support and obtains services and assistance from various business lines. These include:Parking Services: Providing parking solutions and managing parking facilities.ID Card Services: Issuing and managing identification cards...

  • Customer Service Representative

    1 week ago

    Cambridge, Massachusetts, United States Insurify Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Insurify in Cambridge, MA.Key Responsibilities:Provide exceptional customer service to policyholders and internal stakeholdersRespond to customer inquiries and resolve issues in a timely and professional mannerCollaborate...

  • Customer Service Representative

    3 weeks ago

    Cambridge, Massachusetts, United States Domino's Franchise Full time

    Customer Service SpecialistWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Domino's Franchise. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key...

  • Customer Service Representative

    5 days ago

    Cambridge, Massachusetts, United States Life Alive Full time

    Life Alive Job OpportunityWe are seeking a highly motivated and customer-focused individual to join our Front of House Service Team as a Customer Service Representative.Key Responsibilities:Greet and Serve Guests: Provide exceptional customer service, ensuring a welcoming and inclusive experience for all guests.Order Taking and Accuracy: Take orders...

  • Customer Service Representative

    3 weeks ago

    Cambridge, Massachusetts, United States East Cambridge Savings Bank Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at East Cambridge Savings Bank. As a key member of our Retail Division, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCash Handling and Transaction Processing: Process customer...

  • Customer Service Representative

    2 hours ago

    Cambridge, Massachusetts, United States EF Education First Full time

    About the RoleWe are seeking a highly skilled and multilingual Customer Service Representative to join our team at EF Education First. As a key member of our Travel Support team, you will be responsible for providing exceptional customer service to our travelers, ensuring their needs are met and exceeded.Key Responsibilities:Provide timely and effective...

  • Customer Service Representative

    22 hours ago

    Cambridge, Massachusetts, United States U-Haul Full time

    Customer Service Representative Job DescriptionU-Haul is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their...

  • Customer Service Representative

    2 weeks ago

    Cambridge, Massachusetts, United States Apogee Virtual Solutions Full time

    Work from Home with Apogee Virtual SolutionsWe are seeking highly skilled and motivated individuals to join our team as Customer Service Representatives. As a key member of our team, you will be responsible for providing exceptional customer service, data entry, and upselling.Key Responsibilities:Provide top-notch customer service via phone, email, and...

  • Customer Sales Representative

    2 weeks ago

    Cambridge, Massachusetts, United States East Cambridge Savings Bank Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Sales Representative to join our team at East Cambridge Savings Bank. As a key member of our Retail Division, you will be responsible for providing exceptional service to our customers, identifying their needs, and responding to those needs in a timely and professional manner.Key...

  • Customer Service Representative, Senior

    3 weeks ago

    Cambridge, Massachusetts, United States Vericel Corporation Full time

    Job SummaryVericel Corporation, a leading biotechnology company, is seeking a highly skilled Customer Care Associate, Senior to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and exceeding their expectations.Key...

  • Customer Service Representative

    1 week ago

    Cambridge, Massachusetts, United States Elite Call Support Center LLC Full time

    We are seeking highly motivated and adaptable professionals to join our team for remote and flexible work-from-home positions. As an Independent Contractor, you will have the option to create your own schedule and grow professionally while enjoying the freedom to plan work around your life, instead of planning your life around work.**Key Requirements:***...

  • Customer Service Representative

    5 days ago

    Cambridge, Massachusetts, United States Elite Call Support Center LLC Full time

    Elite Call Support Center LLC: A Flexible Work OpportunityWe are seeking highly motivated and adaptable professionals to join our team as Independent Contractors. As a remote worker, you will have the option to create your own schedule and grow professionally while enjoying the freedom to plan work around your life.Key Requirements:A dedicated workspaceMust...