Customer Service Representative

2 days ago


Cambridge, Massachusetts, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Sherwin-Williams. As a Customer Service Representative, you will be responsible for providing exceptional customer service, answering customer inquiries, and resolving any issues that may arise.

Key Responsibilities
  • Provide excellent customer service, ensuring customer satisfaction and loyalty
  • Answer customer inquiries and resolve any issues in a timely and professional manner
  • Process sales transactions accurately and consistently
  • Build strong relationships with customers, understanding their needs and preferences
  • Stay up-to-date with product knowledge and features to provide informed recommendations
  • Work collaboratively with colleagues to achieve sales goals and maintain a positive store environment
Requirements
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Basic math skills and accuracy with handling cash and credit transactions
  • Ability to lift up to 50 pounds and stand for long periods
Preferred Qualifications
  • Previous experience in customer service or sales
  • Knowledge of paint and paint-related products
  • Ability to operate tinting and mixing equipment
What We Offer

As a Customer Service Representative at Sherwin-Williams, you will have the opportunity to work in a dynamic and supportive environment, with a focus on customer satisfaction and employee development. We offer competitive compensation and benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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