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Bilingual Customer Support Specialist

2 months ago

Chicago, Illinois, United States Staff My Agency Full time

Overview: A successful independent insurance agency is looking for a qualified professional to fill the role of Bilingual (Spanish/English) Insurance Customer Service Representative. This position requires an active Property and Casualty license.

Role Expectations: We are in search of a dynamic individual who is passionate about contributing to our agency's growth through meaningful interactions and exceptional customer service. If you are a driven self-starter who excels in a dynamic environment, this could be a fulfilling career opportunity with significant income and advancement potential.

Key Responsibilities:

  • Build and maintain customer relationships, ensuring timely follow-ups.
  • Deliver prompt, accurate, and friendly service, addressing inquiries about insurance availability, eligibility, coverage options, policy modifications, claims, and billing issues.
  • Employ a customer-centric, needs-based review approach to inform clients about various insurance solutions.
  • Uphold a strong work ethic and a commitment to achieving success daily.

What We Offer:

  • Competitive base salary plus performance bonuses.
  • Paid Time Off for vacations and personal/sick days.
  • SIMPLE IRA retirement plan.
  • Valuable industry experience.
  • Opportunities for professional growth and advancement within the agency.

Candidate Requirements:

  • Strong interpersonal skills.
  • Excellent communication abilities, both written and verbal.
  • People-oriented and customer-focused.
  • Organizational and multitasking skills.
  • Self-motivated and detail-oriented.
  • Proactive problem-solving capabilities.
  • Dedication to providing outstanding customer service.
  • Ability to learn and adapt to various computer functions.
  • Pride in delivering accurate and timely work.
  • Team player with the ability to collaborate effectively.
  • Bilingual proficiency in Spanish is required.
  • Must be able to obtain a Property & Casualty license.
  • Must be able to obtain a Life and Health license.
  • The selected candidate is expected to stay updated on product changes, licensing requirements, and ongoing education.

If you envision yourself thriving in this role, we encourage you to submit your resume for consideration. We will reach out regarding the next steps in the hiring process.