Senior IT Support Specialist

4 weeks ago


Reston, Virginia, United States Tandym Group Full time

Job Summary

We are seeking a highly skilled Senior IT Support Specialist to join our team at Tandym Group. The successful candidate will be responsible for providing exceptional technical support to our customers, ensuring a seamless experience.

Key Responsibilities

  • Engage with customers via various communication channels to resolve issues and provide support.
  • Provide end-user support for the installation of manufacturing applications.
  • Design, build, and implement manufacturing IT infrastructure.
  • Install, configure, and maintain standard, specialized, and customized applications.
  • Support and maintain standard, specialized, and customized computers and workstations.
  • Support and maintain network telecommunication equipment.
  • Work with vendors to manage and implement business-specific applications.
  • Coordinate the resolution of end-user problems and escalate issues as needed.
  • Communicate with stakeholders to ensure expectations are set early and often.

Qualifications

  • Associate's or bachelor's degree in Information Technology, Computer Science, or related field.
  • Minimum of three years of IT support experience.
  • Well-versed with computer hardware and accessories.
  • Well-versed with Microsoft operating systems.
  • Well-versed with Microsoft Office software.
  • Familiarity with Audio/Video conferencing through Microsoft TEAMS.
  • Effective communication skills.
  • Ability to quickly adapt and learn applications.
  • Ability to perform high-level troubleshooting and problem-solving.

Desirable Experience/Attributes

  • Familiarity with ServiceNow.
  • Ability to work collaboratively with others.
  • Familiarity with supporting Mobile Devices.
  • Basic understanding of Printers and printing methods.


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