Senior IT Support Specialist
4 weeks ago
Job Summary
We are seeking a highly skilled Senior IT Support Specialist to join our team at Tandym Group. The successful candidate will be responsible for providing exceptional technical support to our customers, ensuring a seamless experience.
Key Responsibilities
- Engage with customers via various communication channels to resolve issues and provide support.
- Provide end-user support for the installation of manufacturing applications.
- Design, build, and implement manufacturing IT infrastructure.
- Install, configure, and maintain standard, specialized, and customized applications.
- Support and maintain standard, specialized, and customized computers and workstations.
- Support and maintain network telecommunication equipment.
- Work with vendors to manage and implement business-specific applications.
- Coordinate the resolution of end-user problems and escalate issues as needed.
- Communicate with stakeholders to ensure expectations are set early and often.
Qualifications
- Associate's or bachelor's degree in Information Technology, Computer Science, or related field.
- Minimum of three years of IT support experience.
- Well-versed with computer hardware and accessories.
- Well-versed with Microsoft operating systems.
- Well-versed with Microsoft Office software.
- Familiarity with Audio/Video conferencing through Microsoft TEAMS.
- Effective communication skills.
- Ability to quickly adapt and learn applications.
- Ability to perform high-level troubleshooting and problem-solving.
Desirable Experience/Attributes
- Familiarity with ServiceNow.
- Ability to work collaboratively with others.
- Familiarity with supporting Mobile Devices.
- Basic understanding of Printers and printing methods.
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