Technical Support Specialist

4 weeks ago


Reston, Virginia, United States Apexon Full time
Job Title: Technical Support Specialist

About the Role:

We are seeking a highly skilled Technical Support Specialist to join our team at Apexon. As a Technical Support Specialist, you will be responsible for investigating and resolving complex technical issues related to portfolio analytics.

Key Responsibilities:

- Investigate and drive support resolution with senior external clients, internal stakeholders, and other engineering teams.
- Work closely with the engineering team to drive resolution of client issues.
- Influence and suggest improvements on the roadmap for enhancing Marquee client experience, focusing on portfolio analytics.
- Create documentation, runbooks, and code snippets to share with clients and internal engineering teams.

Requirements:

- Must be comfortable coding in Java, Python, debugging API calls, writing quality-of-life snippets for clients, and creating scripts for debug tooling.
- Must have a basic knowledge of UI and API integration.
- Must be presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence.
- Must be willing to execute on support issues while also building out the function and automating resolution of repeat issues.

Desirable Skills:

- Past experience working with equities, portfolio construction, portfolio optimization, factor analytics, hedging, trade and risk management tools, financial services, hedge funds, investment banks, stock markets, and quantitative investing would be valuable but not mandatory.

What We Offer:

- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.

How to Apply:

If you are a motivated and experienced Technical Support Specialist looking for a new challenge, please submit your application.

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