Technical Support Specialist

4 weeks ago


Reston, Virginia, United States iT Resource Solutions,inc Full time

Job Description

We are seeking a skilled Technical Support Specialist to join our team at iT Resource Solutions,inc. As a Help Desk Professional, you will provide Level 1 support to clients, troubleshooting and resolving technical issues related to IT products and services.

Key Responsibilities

The successful candidate will be responsible for:

  • Providing technical customer support via telephone, chat, and email
  • Performing level 1 triage and resolutions, including password resets and troubleshooting network connectivity issues
  • Identifying and coordinating hardware and software requests and offering solutions for customer accounts
  • Acting as a subject matter expert (SME) across limited subject areas
  • Training and mentoring other service desk associates as needed

Requirements

The ideal candidate will have:

  • A high school diploma or equivalent experience
  • Experience working on a help desk/service desk handling tickets
  • Experience troubleshooting desktop hardware and associated peripherals
  • Proficiency in navigating accounts with multiple skill set requirements
  • Effective soft skills, active listening skills, and the ability to empathize with customers' situations

We Offer

iT Resource Solutions,inc offers a fast-paced and fun work environment with opportunities for advancement. We provide 24/7 support and offer 1st, 2nd, and 3rd shift schedules. The successful candidate will have the opportunity to work with a variety of technologies, including Microsoft Outlook 2010, Windows 10, and various web browsers.



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