Technical Support Specialist
3 hours ago
Job Description
We are seeking a skilled Technical Support Specialist to join our team at iT Resource Solutions,inc. As a Help Desk Professional, you will provide Level 1 support to clients, troubleshooting and resolving technical issues related to IT products and services.
Key Responsibilities
The successful candidate will be responsible for:
- Providing technical customer support via telephone, chat, and email
- Performing level 1 triage and resolutions, including password resets and troubleshooting network connectivity issues
- Identifying and coordinating hardware and software requests and offering solutions for customer accounts
- Acting as a subject matter expert (SME) across limited subject areas
- Training and mentoring other service desk associates as needed
Requirements
The ideal candidate will have:
- A high school diploma or equivalent experience
- Experience working on a help desk/service desk handling tickets
- Experience troubleshooting desktop hardware and associated peripherals
- Proficiency in navigating accounts with multiple skill set requirements
- Effective soft skills, active listening skills, and the ability to empathize with customers' situations
We Offer
iT Resource Solutions,inc offers a fast-paced and fun work environment with opportunities for advancement. We provide 24/7 support and offer 1st, 2nd, and 3rd shift schedules. The successful candidate will have the opportunity to work with a variety of technologies, including Microsoft Outlook 2010, Windows 10, and various web browsers.
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