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Studio Operations Manager

1 month ago

Huntersville, North Carolina, United States Hirsch Solutions LLC Full time
Job Title: Studio Manager/Coordinator

Company Overview: Hirsch Solutions LLC is a global leader in apparel decorating equipment, serving the screen print and direct to garment industry since 1968.

Job Summary: We are seeking a highly organized and detail-oriented Studio Manager/Coordinator to join our team. The successful candidate will be responsible for managing the day-to-day operations of our studio, ensuring seamless customer experiences, and contributing to the growth and success of our company.

Key Responsibilities:

  • Manage equipment testing and readiness, requesting technical assistance when necessary.
  • Submit orders for studio supplies, equipment consumables, and general office supplies.
  • Assist in trade show preparation and display content.
  • Serve as a concierge to key clients and visiting vendor executives, providing exceptional customer service.

Presentation and Sales Demo:

  • Ensure all equipment is staged and ready for demonstration.
  • Coordinate and schedule on-site and virtual visits.
  • Maintain a neat and organized studio environment.

Projects and Samples:

  • Manage project and sample requests.
  • Log and maintain project completions, including report presentations.
  • Conduct monthly sales analysis reports on studio client opportunities.
  • Develop sales samples kits.

Training and Applications:

  • Develop in-person and online training courses for applications.
  • Contribute to marketing content and build a library of customer-facing resources.

Competencies:

  • Communication
  • Organizational skills
  • Problem-solving
  • Attention to detail
  • Time management
  • Customer service orientation
  • Project Management

Work Environment: Our office is an open-plan space that fosters collaboration and creativity. We provide all necessary equipment and a comfortable workspace.

Physical Demands:

  • Prolonged periods of sitting and computer work.
  • Lifting up to 25 pounds.
  • Clear communication and understanding of speech.

Position Type and Hours: Full-time position with general working hours of 8am to 5pm weekdays, with some weekend or overtime requirements.

Travel: Overnight travel will be minimum and infrequent, but may include trade show participation, customer events, or special circumstances.

Required Education and Experience:

  • High school diploma or equivalent required; Associate's degree in office administration or related experience in the apparel decorating field a strong plus.
  • At least three years of administrative and clerical experience required.
  • Embroidery experience in a commercial, art, or high-end decorating environment.
  • Knowledge and ability to operate Tajima embroidery or similar equipment.

Additional Eligibility Qualifications:

  • Messaging – collaborate with marketing to promote the power of Hirsch Solutions LLC and the competitive advantage the Studio provides.
  • Must have a valid driver's license, pass a background check, and drug screening.

Affirmative Action Plan/Equal Employment Opportunity (AAP/EEO) Statement: Hirsch Solutions LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.