Operations Director
2 weeks ago
Job Title: Director of Operations
Reports To: Brand President
Work Location: Huntersville, NC
Employment Status: Full-Time, Exempt
Summary:
The Director of Operations serves as the primary link between the company and the franchise network. This position is responsible for helping franchise owners increase sales and decrease operational costs by coaching them how to effectively operate their business.
The Director of Operations applies leadership, influence, and functional expertise to create meaningful, productive partnerships with each assigned franchise point of contact. Through these partnerships, the Director of Operations will provide advice, counsel, coaching, and assistance to the franchise owners/operators to impact and improve the sales, profits, and operating standards of the business.
The Director of Operations will leverage relationships to ensure achievement of the short and long-term goals of the Company and its Shareholders.
Responsibilities:- Deliver direct consultative support to franchisees that produces improvements in sales and profits performance, business development, as well as succession planning and operational execution levels.
- Work with Franchisees throughout the onboarding process to ensure timely and successful business launches.
- Work with Franchisees on an ongoing basis throughout the franchise performance process.
- Provide Quarterly Business Reviews to Franchisees.
- Provide business recommendations to improve overall Franchisee cash flow.
- Lead operations presentation in meetings.
- Provide feedback on new product rollouts, equipment and system initiatives.
- Develop and deploy franchise product training with strong facilitation and platform skills through various avenues including, but not limited to, live classroom training, workshops, virtual sessions, sales meetings and teleconference while utilizing a learning environment enriched with adult learning principles to enable optimal learning retention and application.
- Complete timely updates to course materials, acting as a subject matter expert (SME), to reflect not only changes in the franchise and selling environments, but to ensure compliance with all legal, regulatory, and business conduct standards.
- Partner with the Brand President and other leadership team members to develop comprehensive on-boarding and advanced learning curricula.
- Work with the Brand President to complete timely training needs assessment activities, proposing and developing solutions to fill current and potential future learning and development gaps including but not limited to soft skills, hard skills and competitive selling.
- Provide timely updates and actionable evaluations and feedback to franchisees, their direct report and any additional appropriate clients and stakeholders.
- Manage projects and resources ensuring vendors meet timelines and develop appropriate, effective and compliant materials and resources.
- Stay abreast of training and development best practices and industry trends, utilizing current advances in technology.
- 5 years' experience in a franchise operational role.
- Home Services franchise operations experience.
- Dynamic presentation skills and abilities. The ability to present to a large room of operators in a highly effective manner.
- Competence with Microsoft Outlook, Excel, Word, and PowerPoint.
- Understanding of software enterprise operating systems.
- Vendor management and accountability experience.
- Good oral and written communication and interpersonal skills.
- Strong time management and organizational skills.
- Ability to work independently with minimal supervision.
- Able to function effectively in a fast-paced environment.
- Generous 401(k) Matching: HFB provides a robust 401(k) plan with a 100% match for the first 3% of an employee's contributions and a 50% match for the next 2%.
- Comprehensive Health Coverage: Access to health insurance to ensure the well-being of our team members.
- Employer Contribution to HSA: HFB contributes towards the Health Savings Account (HSA), promoting financial health.
- Dental and Vision Coverage: Enjoy the benefits of dental and vision insurance for a complete healthcare package.
- Life Insurance: HFB provides life insurance coverage, demonstrating our commitment to the security of our employees.
- Company Performance Bonus Plan: In addition to competitive salaries, employees are eligible for a bonus plan based on company performance.
- Paid Time Off (PTO): Take advantage of our PTO policy to maintain work-life balance and recharge.
- Paid Holidays: Celebrate 11 paid holidays throughout the year, giving you time to relax and enjoy special moments.
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