Retail Store Associate

2 weeks ago


Huntersville, North Carolina, United States Rowan Full time
About This Role:

We are seeking a highly motivated and customer-focused Retail Store Associate to join our team in our Birkdale studio location. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences, providing expert advice on our products, and maintaining a high level of sales performance.

Key Responsibilities:
  • Customer Service: Provide warm and welcoming service to customers, assist with ear piercings, and help customers choose and style their piercing and hypoallergenic non-piercing jewelry.
  • Sales & Product Knowledge: Promote and upsell Rowan's products, maintain up-to-date knowledge of our product offerings, and meet or exceed individual sales targets and performance metrics.
  • Studio Maintenance + Operations: Help keep the studio clean, organized, and stocked with all necessary supplies, and follow all health and safety regulations.
  • Team Collaboration: Work closely with Studio Managers, Assistant Managers, and Studio Nurse Piercers to provide seamless service to customers, participate in team meetings and training sessions, and support the team in achieving studio-wide goals.
  • Administrative Duties: Process transactions accurately, assist with inventory management, and maintain accurate customer records.
Requirements:
  • Retail or service industry experience is a plus.
  • Ability to work weekends, nights, and holidays.
  • Independent thinker with a can-do attitude.
  • Love for jewelry and helping customers choose their earrings.
  • Strong communication and basic math skills.
  • Ability to lift up to 25 pounds and stand for a full 8-hour shift.
Benefits & Perks:
  • Compensation: $15-19 per hour + commission.
  • 401k and Roth IRA Plans.
  • Generous employee discounts on our products and services.
  • Employee Assistance Program (EAP) Resources.
  • Team Member Referral Bonus plan for Studio positions.


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