Operations Director
3 weeks ago
Reports To: Brand President
Work Location: Huntersville, NC
Employment Status: Full-Time, Exempt
The Director of Operations serves as the primary link between the company and the franchise network. This position is responsible for helping franchise owners increase sales and decrease operational costs by coaching them how to effectively operate their business.
This role applies leadership, influence, and functional expertise to create meaningful, productive partnerships with each assigned franchise point of contact. Through these partnerships, the Director of Operations will provide advice, counsel, coaching, and assistance to the franchise owners/operators to impact and improve the sales, profits, and operating standards of the business.
The Director of Operations will leverage relationships to ensure achievement of the short and long-term goals of the Company and its Shareholders.
Key Responsibilities:- Deliver Direct Consultative Support: Provide direct consultative support to franchisees that produces improvements in sales and profits performance, business development, as well as succession planning and operational execution levels.
- Onboarding Process: Work with Franchisees throughout the onboarding process to ensure timely and successful business launches.
- Franchise Performance Process: Work with Franchisees on an ongoing basis throughout the franchise performance process.
- Quarterly Business Reviews: Provide Quarterly Business Reviews to Franchisees.
- Business Recommendations: Provide business recommendations to improve overall Franchisee cash flow.
- Operations Presentations: Lead operations presentation in meetings.
- Product Rollouts: Provide feedback on new product rollouts, equipment and system initiatives.
- Franchise Product Training: Develop and deploy franchise product training with strong facilitation and platform skills through various avenues including, but not limited to, live classroom training, workshops, virtual sessions, sales meetings and teleconference while utilizing a learning environment enriched with adult learning principles to enable optimal learning retention and application.
- Course Materials: Complete timely updates to course materials, acting as a subject matter expert (SME), to reflect not only changes in the franchise and selling environments, but to ensure compliance with all legal, regulatory, and business conduct standards.
- On-boarding and Advanced Learning Curricula: Partner with the Brand President and other leadership team members to develop comprehensive on-boarding and advanced learning curricula.
- Training Needs Assessment: Work with the Brand President to complete timely training needs assessment activities, proposing and developing solutions to fill current and potential future learning and development gaps including but not limited to soft skills, hard skills and competitive selling.
- Feedback and Evaluations: Provide timely updates and actionable evaluations and feedback to franchisees, their direct report and any additional appropriate clients and stakeholders.
- Project Management: Manage projects and resources ensuring vendors meet timelines and develop appropriate, effective and compliant materials and resources.
- Training and Development Best Practices: Stay abreast of training and development best practices and industry trends, utilizing current advances in technology.
- Experience: 5 years' experience in a franchise operational role.
- Home Services Franchise Operations Experience: Home Services franchise operations experience.
- Presentation Skills: Dynamic presentation skills and abilities. The ability to present to a large room of operators in a highly effective manner.
- Microsoft Office: Competence with Microsoft Outlook, Excel, Word, and PowerPoint.
- Software Enterprise Operating Systems: Understanding of software enterprise operating systems.
- Vendor Management: Vendor management and accountability experience.
- Communication and Interpersonal Skills: Good oral and written communication and interpersonal skills.
- Time Management and Organizational Skills: Strong time management and organizational skills.
- Independence: Ability to work independently with minimal supervision.
- Fast-Paced Environment: Able to function effectively in a fast-paced environment.
- 401(k) Matching: Generous 401(k) Matching: HFB provides a robust 401(k) plan with a 100% match for the first 3% of an employee's contributions and a 50% match for the next 2%.
- Comprehensive Health Coverage: Comprehensive Health Coverage: Access to health insurance to ensure the well-being of our team members.
- Employer Contribution to HSA: Employer Contribution to HSA: HFB contributes towards the Health Savings Account (HSA), promoting financial health.
- Dental and Vision Coverage: Dental and Vision Coverage: Enjoy the benefits of dental and vision insurance for a complete healthcare package.
- Life Insurance: Life Insurance: HFB provides life insurance coverage, demonstrating our commitment to the security of our employees.
- Company Performance Bonus Plan: Company Performance Bonus Plan: In addition to competitive salaries, employees are eligible for a bonus plan based on company performance.
- Paid Time Off (PTO): Paid Time Off (PTO): Take advantage of our PTO policy to maintain work-life balance and recharge.
- Paid Holidays: Paid Holidays: Celebrate 11 paid holidays throughout the year, giving you time to relax and enjoy special moments.
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