Client Engagement Specialist
2 weeks ago
Company: Cowboys Fit
Directly Reports to: Sales Manager
Department: Sales
POSITION OVERVIEW
Membership Consultants are vital to the organization's success by:
1) Surpassing sales objectives and advocating for additional services
2) Improving member satisfaction through expert guidance on wellness programs
3) Delivering outstanding service and nurturing a sense of community within the facility
Key Responsibilities
- Meet membership sales goals by converting inquiries into appointments and finalizing sales
- Execute the sales process effectively, from identifying needs to closing the transaction
- Generate leads through various avenues and manage prospect information efficiently
- Ensure all documentation is completed accurately and in a timely manner
- Stay informed on industry developments and competitor activities to enhance club performance
- Provide exceptional customer service and respond to member needs promptly
- Foster relationships with members to enrich their club experience
- Proactively address member concerns to guarantee satisfaction
- Possess comprehensive knowledge of the company and its offerings to provide precise information
- Collaborate with colleagues and offer support across various departments
- Maintain awareness of club services and policies
- Participate in meetings and offer insights for business enhancement
WORK SCHEDULE
This is a full-time role with varied hours, including weekends and evenings for events and promotions.
REQUIRED QUALIFICATIONS:
1) Knowledge, Skills & Abilities:
- Familiarity with the Fitness Industry
- Proficiency in computer applications
- Exceptional customer service and organizational abilities
- Team-oriented with a proactive approach
- Adherence to work schedules
- Completion of company HR training programs
- Capability to lift 45 pounds
- Typing and operating computer equipment
- Frequent movement and standing
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