Client Engagement Specialist

2 weeks ago


Pflugerville, Texas, United States Cowboys Fit Full time
Job Title: Membership Consultant

Company: Cowboys Fit

Directly Reports to: Sales Manager

Department: Sales

POSITION OVERVIEW

Membership Consultants are vital to the organization's success by:

1) Surpassing sales objectives and advocating for additional services

2) Improving member satisfaction through expert guidance on wellness programs

3) Delivering outstanding service and nurturing a sense of community within the facility

Key Responsibilities
  • Meet membership sales goals by converting inquiries into appointments and finalizing sales
  • Execute the sales process effectively, from identifying needs to closing the transaction
  • Generate leads through various avenues and manage prospect information efficiently
  • Ensure all documentation is completed accurately and in a timely manner
  • Stay informed on industry developments and competitor activities to enhance club performance
Create a positive and inviting atmosphere for members and guests
  • Provide exceptional customer service and respond to member needs promptly
  • Foster relationships with members to enrich their club experience
  • Proactively address member concerns to guarantee satisfaction
  • Possess comprehensive knowledge of the company and its offerings to provide precise information
Contribute to the daily operations of the club
  • Collaborate with colleagues and offer support across various departments
  • Maintain awareness of club services and policies
  • Participate in meetings and offer insights for business enhancement
Perform other duties as assigned

WORK SCHEDULE

This is a full-time role with varied hours, including weekends and evenings for events and promotions.

REQUIRED QUALIFICATIONS:

1) Knowledge, Skills & Abilities:
  • Familiarity with the Fitness Industry
  • Proficiency in computer applications
  • Exceptional customer service and organizational abilities
  • Team-oriented with a proactive approach
  • Adherence to work schedules
2) Minimum Certifications/Education:
  • Completion of company HR training programs
3) Physical Requirements:
  • Capability to lift 45 pounds
  • Typing and operating computer equipment
  • Frequent movement and standing
This description outlines the general responsibilities of the position and is not an exhaustive list. We are an equal opportunity employer that values diversity and inclusion.

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