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Floorcovering Sales Coordinator

2 months ago

Peoria, Illinois, United States Sherwin-Williams Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Floorcovering Sales Coordinator. In this role, you will be responsible for providing exceptional customer service and sales support to our wholesale customers.

Key Responsibilities
  • Customer Service: Ensure high levels of customer satisfaction through excellent sales service and respond to customer inquiries in a timely and professional manner.
  • Sales Support: Assist customers in person and over the phone by determining their needs and presenting appropriate floorcovering products.
  • Relationship Building: Build productive trust relationships with wholesale customers and refer potential wholesale leads to the sales team.
  • Order Processing: Process orders accurately and efficiently, schedule and coordinate installations with installers and customers.
  • Inventory Management: Maintain precise work order files and ensure that inventory is accurately tracked and managed.
  • Store Maintenance: Clean store equipment, load and unload delivery trucks, and assist in making deliveries as needed.
  • Product Knowledge: Remain knowledgeable on products offered and discuss available options with customers.
  • Continuous Improvement: Suggest ways to improve sales and customer service processes.
Requirements
  • Age: Must be at least 18 years of age.
  • Work Authorization: Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
  • Physical Demands: Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
  • Availability: Must be willing to work all scheduled hours, which may include evenings and weekends.
  • Experience: Must have at least one year of experience working in a delivery, retail, or customer service position.
  • Product Knowledge: Must have previous work experience selling floorcovering and/or floorcovering products.
  • Equipment Operation: Must have prior work experience operating floorcovering cutting equipment.
Preferred Qualifications
  • Driver's License: Have a valid, unrestricted Driver's License.
  • Education: Have at least a High School diploma or GED.
  • Language Skills: Ability to read, write, comprehend, and communicate in more than one language.