Field Service Technician
2 days ago
**About OWL Services**
OWL Services is a leading provider of sales, installation, program management, and service solutions to various industries across the United States.
With a strong presence in the market, OWL Services delivers comprehensive services, including construction, compliance, and testing, maintenance and repair, modernization, and re-imaging, to support businesses and individuals in their daily operations.
**The Role**
The position of Field Service Technician is responsible for servicing and installing various electronic equipment, including security and point of sale systems.
**Key Responsibilities**
- Troubleshoots, inspects, replaces, and repairs a wide range of electro-mechanical devices, such as cash registers, coin changers, security equipment, alarms, and point of sale equipment.
- Completes service requests and maintenance repair items in a timely manner, ensuring all requests are handled professionally.
- Reviews work orders, manuals, and drawings to properly perform maintenance and service of equipment.
- Utilizes various testing devices, multiple hand and power tools related to the job.
- May be temporarily assigned to other geographical areas to provide support with new installations and upgrades.
**Requirements**
- Mechanical aptitude and troubleshooting skills are required.
- Ability to work independently and be a strong problem-solver.
- Strong attention to safety and willingness to follow all safety protocols.
- 24/7 on-call rotation with other technicians in the area.
- Experience with various POS systems (Verifone/NCR) and alarms is a plus.
- High school diploma or equivalent is required.
- Good driving record is necessary.
- Ability to use a computer and smartphone proficiently.
**Physical Demands and Work Environment**
The physical demands of this position include moderate to strenuous physical exertion, including the ability to walk, climb, stand, carry materials, stoop, kneel, and bend at the waist. The ability to climb a ladder and lift/carry up to 70 pounds is also required. Work will be performed both indoors and outdoors.
**Compensation and Benefits**
- 10 paid holidays
- Flexible time off
- 401(k) company match
- Health, dental, and vision insurance
- HSA and FSA
- Disability and occupational accident insurance
- Company-paid life insurance policy
- Employee assistance program (EAP)
- World-class paid training program for long-term career success
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