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Field Service Operations Manager

2 months ago

Raleigh, North Carolina, United States SYNTEGON Full time

Job Summary

We are seeking a highly skilled Field Service Operations Manager to join our team at Syntegon Technology. As a key member of our service delivery team, you will be responsible for managing the efficient and profitable utilization of our field service team, ensuring timely and effective delivery of services to our customers.

Key Responsibilities

  • Manage the scheduling and coordination of field service technicians to ensure optimal resource allocation and customer satisfaction.
  • Develop and execute annual team budgets, monitoring order entry, margin, warranty, and response performance to achieve established corporate targets.
  • Review and analyze field service reports, taking necessary action to improve service delivery and quality.
  • Rectify invoice discrepancies and assist with timely collection to achieve