Current jobs related to Field Service Operations Coordinator - Raleigh, North Carolina - Glory

  • Service Operations Coordinator

    3 days ago

    Raleigh, North Carolina, United States North Carolina State University Full time

    Job SummaryThe Service Operations Coordinator plays a vital role at North Carolina State University, ensuring seamless service delivery to researchers. This position requires strong communication and organizational skills, with a focus on tracking and triaging service requests.Key ResponsibilitiesCoordinate service requests from researchers, ensuring timely...

  • Field Service Engineer

    2 weeks ago

    Raleigh, North Carolina, United States Paratus Service Group Full time

    Job Title: Field Service EngineerAt Paratus Service Group, we are seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will play a critical role in providing on-site technical support, programming, commissioning, troubleshooting, and maintenance for advanced lighting control systems.Key...

  • Field Service Technician

    2 weeks ago

    Raleigh, North Carolina, United States Korn Ferry Full time

    Job Title: Field Service TechnicianKorn Ferry Military Division is seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for maintaining and installing large, complex systems in heavy-duty industrial settings.Key Responsibilities:Maintenance, troubleshooting, installation, and service of...

  • Field Operations Manager

    2 weeks ago

    Raleigh, North Carolina, United States GREENRISE TECHNOLOGIES LLC Full time

    Job Title: Field ManagerAt Greenrise Technologies LLC, we are seeking a highly skilled and experienced Field Manager to oversee and manage on-site construction activities. This is a critical role that requires strong leadership and organizational skills, as well as the ability to work effectively with cross-functional teams.Job SummaryThe Field Manager will...

  • Field Service Engineer

    1 day ago

    Raleigh, North Carolina, United States Paratus Service Group Full time

    Job OverviewAs a Field Service Engineer at Paratus Service Group, you will play a key role in providing on-site technical support, programming, commissioning, troubleshooting, and maintenance for advanced lighting control systems. Working directly with clients, you will ensure that our state-of-the-art lighting solutions are operating efficiently and that...

  • Field Service Engineer V

    3 weeks ago

    Raleigh, North Carolina, United States GovCIO Full time

    Job Title: Field Service Engineer VGovCIO is seeking a highly skilled Field Service Engineer V to join our team. As a key member of our engineering team, you will be responsible for coordinating the planning, design, and installation of equipment, using your knowledge of engineering and programming as well as sophisticated instruments and computers.Key...

  • Senior Operations Coordinator

    2 weeks ago

    Raleigh, North Carolina, United States Looma Full time

    Job Title: Senior Operations CoordinatorLooma is an in-store digital media platform that helps retailers modernize and monetize their stores. As a Senior Operations Coordinator, you will play a key role in ensuring the smooth operation of our network of in-store screens.Key Responsibilities:Oversee Looma field support technicians and systems to quickly...

  • Field Operations Manager for Plumbing Services

    2 months ago

    Raleigh, North Carolina, United States Mr. Rooter of Texarkana Full time

    Position OverviewWe are seeking a dedicated and experienced Field Operations Manager to oversee the daily operations of our plumbing service franchise. This role is crucial in ensuring that our team delivers exceptional service while adhering to our core values.Key Benefits:Performance-based bonusesAttractive salary packageOpportunities for career...

  • Service Coordinator

    2 weeks ago

    Raleigh, North Carolina, United States Accentuate Staffing Full time

    Service Coordinator Job DescriptionAccentuate Staffing is seeking a highly organized and detail-oriented Service Coordinator to join our team. As a Service Coordinator, you will provide exceptional customer service and administrative support to our Service Technicians.Key Responsibilities:Provide customer service and administrative support to Service...

  • Field Service Engineer

    2 weeks ago

    Raleigh, North Carolina, United States Paratus Service Group Full time

    Job OverviewAs a Field Service Engineer at Paratus Service Group, you will play a key role in providing on-site technical support for advanced lighting control systems. Your expertise will ensure that our state-of-the-art solutions are operating efficiently, and customer satisfaction is achieved through exceptional service.Key Responsibilities:Installation &...

  • Warehouse Operations Coordinator

    1 week ago

    Raleigh, North Carolina, United States Wake County Public Schools Full time

    Job Title: Warehouse Operations CoordinatorWake County Public Schools is seeking a highly skilled Warehouse Operations Coordinator to join our team. The successful candidate will be responsible for processing warehouse requisitions and returns, overseeing discrepancy tracking, and ensuring timely and efficient rectification.Key Responsibilities:Process...

  • Field Service Technician

    2 weeks ago

    Raleigh, North Carolina, United States Stiles Machinery Full time

    Job Title: Field Service RepresentativeAt Stiles Machinery, we're committed to helping manufacturers nationwide increase their efficiency and productivity. As a Field Service Representative, you'll play a critical role in ensuring our customers receive top-notch support and service.Key Responsibilities:Perform installation, start-up services, and operation...

  • Field Operations Manager

    3 days ago

    Raleigh, North Carolina, United States CBI Full time

    Job DescriptionThe Field Operations Manager is responsible for overseeing the day-to-day activities of installation personnel, ensuring that CBI is providing the highest quality of service, and managing subcontractors' performance on day-to-day projects. The ideal candidate will have 5+ years of related industry experience and possess strong leadership and...

  • Financial Operations Coordinator

    2 weeks ago

    Raleigh, North Carolina, United States KI FINANCE INC Full time

    Job OverviewAt KI Finance Inc, we are seeking a highly skilled and detail-oriented Financial Operations Coordinator to join our team. This role is responsible for ensuring the smooth operation of our financial processes and providing exceptional customer service.Key ResponsibilitiesProcess and apply customer payments and credits in a timely and accurate...

  • Field Service Technician

    1 month ago

    Raleigh, North Carolina, United States Korn Ferry Full time

    Korn Ferry Military Division is partnering with a leading client to find a skilled Field Service Technician for their SouthEast territory (NC, SC, FL, and TX).The ideal candidate will have experience in maintenance and installation of large, complex systems in heavy-duty industrial settings, with a strong background in electrical and mechanical skills.This...

  • Field Operations Manager

    2 weeks ago

    Raleigh, North Carolina, United States Terracon Full time

    Job Title: Field SupervisorAt Terracon, we are seeking a highly skilled Field Supervisor to join our team. As a Field Supervisor, you will be responsible for overseeing the day-to-day activities of a team of technical field employees, providing guidance and instruction on site conditions and issues that may arise, and coordinating testing, scheduling, and...

  • Automotive Service Operations Coordinator

    1 week ago

    Raleigh, North Carolina, United States Capital Ford Full time

    Job OverviewCapital Automotive Group is seeking a highly skilled and motivated Automotive Service Operations Coordinator to lead our mobile services operations and mobile tire sales in Raleigh, NC. The ideal candidate will have a strong background in automotive service, possess CDK system knowledge, and have experience in tire sales.Key...

  • Project Field Coordinator

    2 weeks ago

    Raleigh, North Carolina, United States Swinerton Full time

    Job DescriptionRaleigh, NCJob Summary:We are seeking a highly organized and detail-oriented Project Field Administrator to provide administrative support to our project management team and assist in the administration of our field office.Key Responsibilities:Perform all essential Project Assistant/Coordinator responsibilitiesCoordinate and/or supervise...

  • Service HVAC Field Operations Manager

    1 week ago

    Raleigh, North Carolina, United States Kirlin Way Mechanical Full time

    Job SummaryKirlin Way Mechanical is seeking a highly skilled Service HVAC Field Supervisor to oversee service calls and supervise technicians. The ideal candidate will have a strong background in commercial HVAC and excellent leadership skills.Key ResponsibilitiesPerform preventative maintenance, troubleshooting, repairs, and installation of commercial HVAC...

  • Service Coordinator

    1 week ago

    Raleigh, North Carolina, United States Hoffman & Hoffman Inc Full time

    Job DescriptionJob Title: Service CoordinatorReports to: Service ManagerJob Summary:The Service Coordinator will provide high-level administrative support to the Service Technicians by taking and scheduling service calls, dispatching Service Technicians, purchasing materials, handling information requests, and performing clerical functions such as preparing...

Field Service Operations Coordinator

2 months ago

Raleigh, North Carolina, United States Glory Full time

COMPANY OVERVIEW

As a global frontrunner in cash management solutions, we deliver assurance to the financial, retail, cash center, and gaming sectors, ensuring their cash is secure and effectively utilized to foster business growth.

Our cash automation innovations and process optimization services empower enterprises across over 100 nations to enhance their cash handling, movement, and management practices. While we operate worldwide, we engage personally with each client to tackle their distinct challenges and objectives, improving staff productivity, lowering operational expenses, and facilitating a more rewarding customer experience.

We provide peace of mind. We drive transformation. We create opportunities. We empower individuals. This is achieved by liberating businesses from the complexities of cash management, optimizing cash usage, and assisting clients in amplifying the value their personnel and facilities contribute to their operations.

ROLE PURPOSE

The Field Service Operations Coordinator (FSOC) plays a pivotal role in assisting the District Service Manager (DSM) by coordinating and supporting a team of approximately 30-45 district Field Service Technicians (FSTs), along with managing administrative tasks related to district support requirements. The FSOC will support the District Manager in both administrative and functional aspects necessary for managing an expanded district size. While the FSOC will not directly oversee FSTs, they will facilitate communication between the DSM and the FSTs to ensure service delivery aligns with Glory's high standards.

The FSOC will contribute to delivering exceptional Field Services by aiding the District Service Manager in managing their workload and availability, ensuring timely completion of customer calls, adherence to service level agreements, and high customer satisfaction levels. This position will also emphasize empowering employees to achieve success through career development and job satisfaction initiatives. The FSOC will report to a District Service Manager based on their designated coverage area.

POSITION TYPE / EXPECTED WORK HOURS

This is a full-time, non-exempt role, typically operating Monday through Friday, with potential on-call responsibilities.

ADDITIONAL INFORMATION

This position is remote; however, the ideal candidate should be open to relocation within specific regions.

This role begins as a temporary position with the potential for transition into a permanent role.

MAIN RESPONSIBILITIES

  1. Assist the DSM in fostering a positive, motivating environment for field technicians.
  2. Support the DSM in monitoring service level achievement, technician schedules, and project statuses on a weekly and monthly basis.
  3. Facilitate training and development activities to ensure field service technicians acquire and maintain essential skills.
  4. Administer company policies and ensure compliance among team members.
  5. Monitor technician productivity and resource utilization to help minimize costs.
  6. Support customer satisfaction initiatives and encourage proactive service engagement.
  7. Assist in providing customer solutions, including pre-sales and post-sales support.
  8. Ensure local installations are completed on time and within budget.
  9. Oversee maintenance schedules for company vehicles and ensure adherence to safety protocols.
  10. Coordinate service department projects and ensure adequate coverage across service zones.

PAY RANGE

$25 - $28 per hour, with actual pay adjusted based on relevant factors such as experience, education, and market conditions.

REQUIRED EDUCATION AND QUALIFICATIONS

Education Level: 3+ years in an administrative capacity, with strong verbal and written communication skills, and proficiency in Microsoft Office products. A high school diploma or GED is required.

Qualifications: A minimum of three years of experience supporting field service teams is preferred. Attendance at weekly staff meetings is necessary to align with business needs and develop service strategies.

A valid driver's license is required.

REQUIRED SKILLS AND COMPETENCIES

Administrative and detail-oriented skills, strong decision-making abilities, strategic planning capabilities, and excellent communication skills are essential. A customer-focused mindset and commitment to service delivery are crucial for success in this role.

GLORY SPIRIT

The values and behaviors that underpin our success at Glory include:

  • Value Creation: Striving to create value for our customers.
  • Self-Starter: Proactively achieving personal and professional goals.
  • Collaboration: Fostering a culture of teamwork and respect for diversity.
  • Integrity: Acting responsibly and ethically in all endeavors.
  • Own Growth: Committing to personal development and broader perspectives.

Physical Demands and Work Environment

This role is primarily office-based, requiring the ability to lift and move items up to 10 pounds. Specific vision abilities include close vision and the ability to adjust focus. Regular communication with employees and management is a key aspect of this position.