Customer Success Manager
1 week ago
InsCipher is seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for developing and maintaining strong relationships with our clients, ensuring their success and satisfaction with our services.
The ideal candidate will have a strong background in the excess and surplus insurance industry, with a proven track record of building and maintaining client relationships. They will be responsible for proactively collaborating with clients, handling large-scale client outreach, and leading customer satisfaction initiatives to collect data and evaluate overall client health.
Key responsibilities will include:
- Developing strategic partnerships with clients to advocate for both clients and InsCipher
- Evaluating customer satisfaction via customer health scores
- Collecting testimonials for use in marketing and sales
- Creating exit barriers and preventing churn
- Increasing revenue through cross-selling and referrals generation
- Collecting information to inform e-learning course development
- Evolution of business model from a transactional service to a true partnership
Requirements:
- Bachelor's degree or equivalent experience
- 3+ years of direct customer service
- 2+ years of experience in the excess & surplus insurance industry
- Insurance industry knowledge preferred
- Surplus lines insurance knowledge a plus
Salary Range: $75,000-$83,000
InsCipher is proud to be an equal opportunity employer, committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics.
-
Customer Success Manager
2 weeks ago
Provo, Utah, United States Connecteam Full timeCustomer Success Manager - Mid MarketAt Connecteam, we're on a mission to empower businesses to thrive in a rapidly changing world. As a Customer Success Manager - Mid Market, you'll play a critical role in helping our customers achieve their goals and drive business growth.Key Responsibilities:Develop and execute customer success plans to ensure maximum...
-
Provo, Utah, United States Qualtrics Full timeAbout This RoleWe are seeking a highly skilled Global Program Manager to lead our digital customer success strategy, focusing on event management, customer engagement, and retention. As a key member of our XM Success Team, you will partner with customers to understand their goals and provide tailored solutions to drive adoption and maturity.Key...
-
Customer Success Advocate
1 month ago
Provo, Utah, United States Coalition Full timeAbout CoalitionWe're a remote-first, mission-driven team committed to building a more inclusive culture with people of all different backgrounds. Our exceptional growth stems from our ability to address real-world problems for organizations of all sizes and remain true to our founding values of character, humility, responsibility, purpose, authenticity, and...
-
Customer Success Advocate
1 month ago
Provo, Utah, United States Coalition Full timeAbout CoalitionCoalition is a pioneering Active Insurance provider dedicated to preventing digital risk before it occurs. Founded in 2017, our innovative approach combines comprehensive insurance coverage with advanced digital risk assessment and continuous security monitoring to safeguard organizations in today's interconnected world.Opportunities for...
-
Customer Success Liaison
3 days ago
Provo, Utah, United States Coalition Full timeAbout CoalitionCoalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines broad insurance coverage with a digital risk assessment and continuous security monitoring to help organizations protect themselves in today's hyper-connected world.Opportunities to Make an...
-
Customer Marketing Leader
1 week ago
Provo, Utah, United States BambooHR Full timeWe're seeking a highly skilled Customer Marketing Leader to join our team at BambooHR. As a key member of our marketing team, you will be responsible for developing and executing customer engagement strategies that drive loyalty and retention.This is a hybrid position that requires regular in-office days, and employment is contingent on passing a background...
-
Customer Service Representative
1 month ago
Provo, Utah, United States Careers Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our Customer Care team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Support customer registrations and renewals through...
-
Customer Service Representative
3 weeks ago
Provo, Utah, United States Careers Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our Customer Care team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Support registrations and renewals by connecting with...
-
Customer Marketing Leader
1 week ago
Provo, Utah, United States BambooHR Full timeAbout the RoleWe're seeking a seasoned customer marketing leader to join our team at BambooHR. As a key member of our marketing team, you'll be responsible for developing and executing strategic customer engagement initiatives that drive loyalty and retention.As a customer marketing leader, you'll have the opportunity to work closely with our sales, product,...
-
Customer Account Specialist
1 month ago
Provo, Utah, United States Otuvy, Inc Full timeAbout OtuvyAt Otuvy, we're dedicated to helping our clients achieve their goals through innovative digital solutions. Our core values of reliability, openness, authenticity, resourcefulness, and outcome-driven thinking shape our approach to customer relationships.Job SummaryWe're seeking a highly skilled Customer Account Specialist to join our team. As a key...
-
Customer Service Representative
1 month ago
Provo, Utah, United States IONOS Inc Full timeJob SummaryThis is a remote position that requires a Utah resident to support IONOS customers with their drag-and-drop website builders through inbound phone calls and email. The successful candidate will also assist customers with their domains, email, e-commerce packages, and various marketing tools associated with the website builder.Key...
-
Customer Service Lead
5 days ago
Provo, Utah, United States Burlington Full timeCustomer Service Lead Role OverviewAs a Customer Service Lead at Burlington, you will be responsible for ensuring efficient service at the front of lines. This includes directing cashier coverage and customer flow. Additionally, you will assist the management team in communicating promotions and company updates. Your duties will also involve monitoring and...
-
Customer Service Representative
3 days ago
Provo, Utah, United States The Boyd Group Full timeCustomer Service RepresentativeAt Glass America, we're looking for a skilled Customer Service Representative to join our team. As a key member of our shop operations team, you'll play a crucial role in our overall success. Your responsibilities will include professionally handling customer interactions and general inquiries, both in person and over the...
-
Customer Marketing Leader
5 days ago
Provo, Utah, United States BambooHR Full timeAbout the Role:We're seeking a seasoned customer marketing leader to join our team at BambooHR. As a key member of our marketing team, you'll be responsible for developing and executing strategic customer engagement initiatives that drive loyalty and retention.Key Responsibilities:Lead a team of customer marketing professionals to design and implement...
-
Customer Service Representative
4 weeks ago
Provo, Utah, United States The Boyd Group Full timeCustomer Service Representative Job DescriptionGlass America is a respected leader in the auto glass industry, and we're seeking a skilled Customer Service Representative to join our team. As a key member of our shop operations team, you'll play a vital role in our overall success.What We Offer:A competitive starting wage and comprehensive benefits...
-
Customer Experience Team Lead
4 days ago
Provo, Utah, United States Serenity Healthcare Full timeJob OverviewSerenity Healthcare is seeking a seasoned Customer Experience Supervisor to lead our team of customer care professionals. As a key member of our operations team, you will be responsible for overseeing the delivery of exceptional customer service, driving performance metrics, and identifying opportunities for process improvements.Key...
-
Customer Experience Team Lead
1 month ago
Provo, Utah, United States Serenity Healthcare, LLC Full timeCustomer Experience SupervisorSerenity Healthcare, LLC is seeking a dynamic and mission-driven Customer Experience Supervisor to lead a high-performing customer care team. As a key member of our team, you will be responsible for overseeing intricate processes, managing performance metrics, and identifying opportunities for enhancing customer service...
-
General Manager
4 weeks ago
Provo, Utah, United States Einstein Noah Restaurant Group, Inc. Full timeGeneral Manager Job DescriptionAbout UsEinstein Noah Restaurant Group, Inc. is a leading provider of bagels and breakfast foods. We are committed to providing exceptional customer service and creating a positive work environment for our team members.Job SummaryWe are seeking a highly motivated and experienced General Manager to join our team. As a General...
-
Senior Product Manager
1 week ago
Provo, Utah, United States BambooHR Full timeAbout the RoleWe're seeking an experienced Senior Product Manager to join our team at BambooHR. As a key member of our product organization, you'll be responsible for developing and delivering high-impact products that drive customer acquisition, onboarding, and product-led growth.With a strong background in product management and a passion for data-driven...
-
Customer Service Representative
2 weeks ago
Provo, Utah, United States The Boyd Group Full timeCompany Overview:Glass America is a respected leader in the auto glass industry, operating in 38 states and continuing to grow. As a Customer Service Representative, you will be a key member of our shop operations team, instrumental in our overall success. You will have a direct impact on how efficient and effective our team is, day in and day out.What We...