Customer Service Representative
4 weeks ago
Glass America is a respected leader in the auto glass industry, operating in 38 states and continuing to grow. As a Customer Service Representative, you will be a key member of our shop operations team, instrumental in our overall success. You will have a direct impact on how efficient and effective our team is, day in and day out.
What We Offer:
- A full-time position with a great starting wage.
- Benefits that start on your first day of work.
- Career development and progression opportunities.
- 401k, PTO, paid holidays, life insurance, and short-term disability.
- The opportunity to be part of a company that is growing and expanding its services.
What We Require:
- Professionally handle customer interactions and general inquiries, both in person and over the phone.
- Have a sense of urgency when scheduling customer appointments.
- Maintain regular communication with Auto Glass Technicians in the field.
- Utilize our software to make a note of all conversations, enter sales information, and update customer records as needed.
- Follow our step-by-step process to provide quotes on our competitively priced installation and repair services.
- Take proactive actions to help your team meet shop production goals and budgetary objectives.
- When needed, pivot to provide additional assistance to the dispatch/parts team.
Requirements:
- Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails.
- Comfortable in a customer-facing, front-line role.
- Reliable and dependable hard worker with a positive demeanor.
- High aptitude for technology with strong typing and data entry skills.
- Process-driven with the understanding of how to manage inventory levels.
- Ability to work some Saturdays and overtime as necessary.
- General knowledge of automobile functions and systems.
- Auto Parts and/or Dispatcher experience is highly desirable.
Equal Opportunity Employer:
Glass America is an Equal Opportunity Employer.
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