Customer Service Representative

4 weeks ago


Provo, Utah, United States The Boyd Group Full time
Company Overview:

Glass America is a respected leader in the auto glass industry, operating in 38 states and continuing to grow. As a Customer Service Representative, you will be a key member of our shop operations team, instrumental in our overall success. You will have a direct impact on how efficient and effective our team is, day in and day out.

What We Offer:
  • A full-time position with a great starting wage.
  • Benefits that start on your first day of work.
  • Career development and progression opportunities.
  • 401k, PTO, paid holidays, life insurance, and short-term disability.
  • The opportunity to be part of a company that is growing and expanding its services.

What We Require:
  • Professionally handle customer interactions and general inquiries, both in person and over the phone.
  • Have a sense of urgency when scheduling customer appointments.
  • Maintain regular communication with Auto Glass Technicians in the field.
  • Utilize our software to make a note of all conversations, enter sales information, and update customer records as needed.
  • Follow our step-by-step process to provide quotes on our competitively priced installation and repair services.
  • Take proactive actions to help your team meet shop production goals and budgetary objectives.
  • When needed, pivot to provide additional assistance to the dispatch/parts team.

Requirements:
  • Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails.
  • Comfortable in a customer-facing, front-line role.
  • Reliable and dependable hard worker with a positive demeanor.
  • High aptitude for technology with strong typing and data entry skills.
  • Process-driven with the understanding of how to manage inventory levels.
  • Ability to work some Saturdays and overtime as necessary.
  • General knowledge of automobile functions and systems.
  • Auto Parts and/or Dispatcher experience is highly desirable.

Equal Opportunity Employer:
Glass America is an Equal Opportunity Employer.

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