Customer Experience Team Lead

2 weeks ago


Provo, Utah, United States Serenity Healthcare, LLC Full time
Customer Experience Supervisor

Serenity Healthcare, LLC is seeking a dynamic and mission-driven Customer Experience Supervisor to lead a high-performing customer care team. As a key member of our team, you will be responsible for overseeing intricate processes, managing performance metrics, and identifying opportunities for enhancing customer service protocols.

Key Responsibilities:
  • Utilize data-driven insights to drive exceptional results in a customer-centric call center environment.
  • Manage performance metrics, policies, and procedures to ensure seamless customer experience.
  • Collaborate with internal stakeholders to identify opportunities for process improvements.
  • Provide coaching, constructive feedback, and conduct performance evaluations to foster a productive and achievement-oriented environment.
Key Qualifications:
  • 1-3 years of proven customer service supervisor experience.
  • Background in high-volume customer service leadership or call center operations.
  • Proficiency in identifying, coaching, and measuring core competencies and performance metrics.
  • Genuine passion for supporting individuals facing mental health challenges.
  • Demonstrated ability to make sound decisions amidst competing priorities.
  • Exceptionally organized with an acute attention to detail.
  • Driven and self-motivated.
  • Exceptional customer service, communication, problem-solving, and de-escalation skills.
  • Comfortable engaging with professionals at all levels.
Why Serenity:
  • We offer comprehensive insurance coverage, clear paths for growth and advancement, competitive compensation, and a generous PTO policy.
  • No cold calling or sales involved, and we provide a 401K retirement plan and Employee Referral Program.

Serenity is at the forefront of healthcare technology, leveraging state-of-the-art medical devices to provide patients with long-term success. We are committed to helping individuals reclaim their lives through a groundbreaking technological approach to healthcare.



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