Customer Experience Team Lead
2 weeks ago
Serenity Healthcare, LLC is seeking a dynamic and mission-driven Customer Experience Supervisor to lead a high-performing customer care team. As a key member of our team, you will be responsible for overseeing intricate processes, managing performance metrics, and identifying opportunities for enhancing customer service protocols.
Key Responsibilities:- Utilize data-driven insights to drive exceptional results in a customer-centric call center environment.
- Manage performance metrics, policies, and procedures to ensure seamless customer experience.
- Collaborate with internal stakeholders to identify opportunities for process improvements.
- Provide coaching, constructive feedback, and conduct performance evaluations to foster a productive and achievement-oriented environment.
- 1-3 years of proven customer service supervisor experience.
- Background in high-volume customer service leadership or call center operations.
- Proficiency in identifying, coaching, and measuring core competencies and performance metrics.
- Genuine passion for supporting individuals facing mental health challenges.
- Demonstrated ability to make sound decisions amidst competing priorities.
- Exceptionally organized with an acute attention to detail.
- Driven and self-motivated.
- Exceptional customer service, communication, problem-solving, and de-escalation skills.
- Comfortable engaging with professionals at all levels.
- We offer comprehensive insurance coverage, clear paths for growth and advancement, competitive compensation, and a generous PTO policy.
- No cold calling or sales involved, and we provide a 401K retirement plan and Employee Referral Program.
Serenity is at the forefront of healthcare technology, leveraging state-of-the-art medical devices to provide patients with long-term success. We are committed to helping individuals reclaim their lives through a groundbreaking technological approach to healthcare.
-
Customer Experience Team Lead
4 weeks ago
Provo, Utah, United States Serenity Healthcare, LLC Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Experience Supervisor to join our team at Serenity Healthcare, LLC. As a key member of our customer service operations, you will be responsible for leading a high-performing team and driving exceptional results in a customer-centric call center environment.Key ResponsibilitiesProcess...
-
Customer Service Team Lead
1 week ago
Provo, Utah, United States Serenity Healthcare Full timeJob Title: Call Center SupervisorAt Serenity Healthcare, we are seeking a highly motivated and experienced Call Center Supervisor to lead our customer service team. As a Call Center Supervisor, you will be responsible for overseeing the day-to-day operations of our call center, ensuring that our customers receive exceptional service and support.Key...
-
Customer Service Team Lead
3 weeks ago
Provo, Utah, United States Serenity Healthcare Full timeJob OverviewSerenity Healthcare is seeking a dedicated Customer Service Supervisor to lead our team in delivering exceptional support to patients. As a key member of our customer service team, you will play a crucial role in guiding and supporting our representatives to ensure our patients receive the highest standard of care and compassion.Key...
-
Customer Experience Specialist
3 weeks ago
Provo, Utah, United States Action Target Full timeAbout UsAction Target is a leading provider of innovative firearms training technology and solutions. We pride ourselves on delivering exceptional customer experiences and fostering a positive working environment.Job SummaryWe are seeking a highly skilled Customer Experience Representative to join our team. As a key member of our customer-facing team, you...
-
Customer Experience Representative
3 weeks ago
Provo, Utah, United States Action Target Full timeAction Target is a leader in firearms training technology, and we're looking for a talented Customer Experience Representative to join our team!About the Role:We're seeking a highly skilled and empathetic individual to provide exceptional customer service and support to our clients. As a Customer Experience Representative, you will be the face of our...
-
Customer Experience Manager
1 month ago
Provo, Utah, United States Grifols Full timeAbout the Role:Grifols is seeking a highly skilled Customer Experience Manager to join our team. As a key member of our organization, you will be responsible for designing, managing, and maintaining a customer-centric solution to drive customer retention, reduce churn, and increase customer satisfaction.Key Responsibilities:Manage the process of designing,...
-
Customer Experience Specialist
4 weeks ago
Provo, Utah, United States Nexeo Staffing Full timeJob DescriptionNexeo Staffing is seeking a skilled Customer Service Associate to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Schedule calls with customer operations to review Open Orders, Inventory,...
-
Customer Experience Representative
4 weeks ago
Provo, Utah, United States Serenity Healthcare, LLC Full time{"title": "Customer Care Specialist", "description": "About the RoleSerenity Healthcare, LLC is a leader in the field of healthcare technology, using advanced medical devices to give patients long-term success even when other treatments have failed.We are seeking a Customer Care Specialist to join our team in Provo, UT. As the face of Serenity Healthcare,...
-
Provo, Utah, United States Qualtrics Full timeAbout This RoleWe are seeking a highly skilled Global Program Manager to lead our digital customer success initiatives. As a key member of our XM Success Team, you will be responsible for developing and executing strategies to drive customer retention, adoption, and expansion.Key ResponsibilitiesDrive Customer Success: Convert global customers into Qualtrics...
-
Lead Rental/Retail Team Lead
1 month ago
Provo, Utah, United States Sundance Mountain Resort Full timeJob SummaryWe are seeking a highly skilled and experienced Rental and Retail Operations Manager to join our team at Sundance Mountain Resort. As a key member of our operations team, you will be responsible for leading our rental and retail operations, ensuring exceptional guest experiences, and driving sales growth.Key ResponsibilitiesLead Rental and Retail...
-
Restaurant Shift Manager
4 weeks ago
Provo, Utah, United States Noodles & Company Full timeAbout Noodles & CompanyWe are a fast-casual restaurant chain that prides itself on serving high-quality, made-to-order meals in a welcoming and efficient environment. Our mission is to nourish and inspire every team member, guest, and community we serve.Job SummaryWe are seeking a skilled Restaurant Shift Manager to lead our team and drive guest...
-
Provo, Utah, United States Qualtrics Full timeAbout This RoleWe are seeking a highly skilled Global Program Manager to lead our digital customer success strategy, focusing on event management, customer engagement, and retention. As a key member of our XM Success Team, you will partner with customers to understand their goals and provide tailored solutions to drive adoption and maturity.Key...
-
Packaging and Labeling Team Lead
3 weeks ago
Provo, Utah, United States Premium Production Full timePremium Production Job OpportunityPremium Production is a leading manufacturer of dietary supplements and pharmaceuticals, seeking a highly skilled and experienced Packaging and Labeling Team Lead to join our team.Key Responsibilities:Operate and maintain complex packaging and labeling equipment, ensuring efficient production and high-quality...
-
Lead Pharmacist
3 weeks ago
Provo, Utah, United States Curaleaf Full timeLead Pharmacist (Pharmacist in Charge)We are seeking a highly skilled and experienced Lead Pharmacist to join our team at Curaleaf. As a key member of our pharmacy team, you will play a critical role in ensuring an exceptional patient experience while driving revenue growth.About the Role:Provide expert product recommendations, dosing, and consumption...
-
Customer Service Ambassador
4 weeks ago
Provo, Utah, United States Action Target Full time**About the Role**Action Target is a leading provider of innovative firearms training technology, and we're seeking a skilled Customer Experience Representative to join our team. As a Customer Experience Representative, you will play a critical role in ensuring the retention of profitable customers by actively listening to their needs, being empathetic...
-
Customer Service Manager
4 weeks ago
Provo, Utah, United States Progress Mfg. Inc. Full timeJob Summary:We are seeking a highly skilled and experienced Customer Service Lead to join our team at Progress Mfg. Inc. in Provo, Utah. As a Customer Service Lead, you will be responsible for managing our customer service staff, ensuring excellent customer satisfaction, and driving sales through our customer service team.Key Responsibilities:Supervise and...
-
Lead Store Associate
3 weeks ago
Provo, Utah, United States Curaleaf Full timeLead Store AssociateJob Summary:We are seeking a highly motivated and experienced Lead Store Associate to join our team at Curaleaf. As a key member of our store operations team, you will be responsible for assisting the management team in the daily operations of the store, providing exceptional customer service, and leading by example.Key...
-
Customer Service Manager
3 weeks ago
Provo, Utah, United States Progress Mfg. Inc. Full timeCustomer Service LeadProgress Mfg. Inc. is seeking a highly skilled Customer Service Lead to join our team in Provo, Utah. As a key member of our customer service team, you will be responsible for managing our customer service staff, ensuring excellent customer satisfaction, and driving business growth.Key Responsibilities:Supervise and support a team of...
-
Front of House Shift Lead
3 days ago
Provo, Utah, United States Cubby's Full timeJob Title: Front of House Shift LeadWe are seeking a highly motivated and organized Front of House Shift Lead to join our team at Cubby's. As a Shift Lead, you will be responsible for supervising and leading our front-of-house staff to ensure exceptional customer service and a seamless dining experience.Key Responsibilities:Supervise and lead front-of-house...
-
Vice President of Digital Guest Experience
3 weeks ago
Provo, Utah, United States Vail Resorts Full timeJob OverviewVail Resorts is seeking a highly skilled and experienced Vice President of Guest Experience Technology to lead and manage a team of IT professionals responsible for delivering digital guest experiences across our resorts. The successful candidate will have a proven track record of driving technology innovation and business value through the...