Global Program Manager, Digital Customer Success Lead

22 hours ago


Provo, Utah, United States Qualtrics Full time
About This Role

We are seeking a highly skilled Global Program Manager to lead our digital customer success strategy, focusing on event management, customer engagement, and retention. As a key member of our XM Success Team, you will partner with customers to understand their goals and provide tailored solutions to drive adoption and maturity.

Key Responsibilities
  • Develop and execute a global digital event strategy to drive customer retention and engagement.
  • Lead the development and implementation of high-value assets to improve customer retention, delivered via events, newsletters, and email campaigns.
  • Partner closely with global XM success leadership, growth product leaders, enablement leads, product marketing managers, and subject matter experts to deliver engaging content that accelerates adoption, retention, and expansion of customers.
  • Analyze event and program performance and report results to leadership in Quarterly Business Reviews, All Hands, and regional meetings.
Requirements
  • Bachelor's degree.
  • Minimum 2 years of hands-on experience in B2B communication and demand generation.
  • Customer Success or digital event coordination experience a plus.
  • Basic proficiency with ZoomEvents or other event management software.
  • Experience building and launching email and nurture programs to drive event registration and customer engagement.
What We Offer
  • Competitive salary, performance bonuses, and savings investment account.
  • Quarterly reimbursement for wellness activities, including gym memberships, spa massages, workout equipment, meditation apps, and more.
  • Monthly allowances.
  • Experience bonus to be used for an 'Experience' of your choice every year.
  • Access to QGroup Communities, including MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women's Leadership Development.
About Qualtrics

Qualtrics is an equal opportunity employer, committed to the inclusion of all qualified individuals. We ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.



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