Customer Service Representative

3 weeks ago


Provo, Utah, United States The Boyd Group Full time
Customer Service Representative

At Glass America, we're looking for a skilled Customer Service Representative to join our team. As a key member of our shop operations team, you'll play a crucial role in our overall success. Your responsibilities will include professionally handling customer interactions and general inquiries, both in person and over the phone. You'll also be responsible for maintaining regular communication with Auto Glass Technicians in the field and utilizing our software to make notes of all conversations, enter sales information, and update customer records as needed.

What We Offer:
  • A full-time position with a great starting wage.
  • Benefits that start on your first day of work.
  • Career development and progression opportunities.
  • 401k, PTO, paid holidays, life insurance, and short-term disability.
  • The opportunity to be part of a company that does business in 38 states and continues to grow.
What We Require:
  • Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails.
  • Comfortable in a customer-facing, front-line role.
  • Reliable and dependable hard worker with a positive demeanor.
  • High aptitude for technology with strong typing and data entry skills.
  • Process-driven with the understanding of how to manage inventory levels.
  • Ability to work some Saturdays and overtime as necessary.
  • General knowledge of automobile functions and systems.
  • Auto Parts and/or Dispatcher experience is highly desirable.
Equal Opportunity Employer: Glass America is an Equal Opportunity Employer.

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