Customer Experience Team Lead
3 weeks ago
Serenity Healthcare is seeking a seasoned Customer Experience Supervisor to lead our team of customer care professionals. As a key member of our operations team, you will be responsible for overseeing the delivery of exceptional customer service, driving performance metrics, and identifying opportunities for process improvements.
Key Responsibilities:
- Develop and implement data-driven strategies to enhance customer service protocols.
- Manage performance metrics, policies, and procedures to ensure seamless operations.
- Collaborate with internal stakeholders to identify opportunities for process enhancements.
- Provide coaching, constructive feedback, and conduct performance evaluations to drive team success.
- Lead and inspire a high-performing customer care team, fostering a productive and achievement-oriented environment.
Requirements:
- 1-3 years of proven customer service leadership experience.
- Background in high-volume customer service leadership or call center operations.
- Proficiency in identifying, coaching, and measuring core competencies and performance metrics.
- Genuine passion for supporting individuals facing mental health challenges.
- Demonstrated ability to make sound decisions amidst competing priorities.
- Exceptionally organized with an acute attention to detail.
- Driven and self-motivated.
- Exceptional customer service, communication, problem-solving, and de-escalation skills.
Why Serenity Healthcare:
- Comprehensive insurance coverage (90% premium covered by Serenity)
- Clear paths for growth and advancement
- Competitive compensation (DOE)
- No cold calling or sales involved
- Generous PTO plus 10 major holidays off
- 401K retirement plan
- Employee Referral Program
- And much more
About Serenity Healthcare:
Serenity Healthcare is a leader in healthcare technology, leveraging state-of-the-art medical devices to provide patients with long-term success. Grounded in evidence-based research and supported by proven results, we are committed to helping individuals reclaim their lives through a groundbreaking technological approach to healthcare. We are dedicated to making a meaningful impact on the lives of those we serve.
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