Customer Service Representative

7 days ago


Provo, Utah, United States Careers Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our Customer Care team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Support registrations and renewals by connecting with customers via phone, email, and online chat.
  • Resolve customer care issues and address inquiries about registration, company profiles, and information maintained by our company.
  • Update customer information in our CRM software during and after each interaction.
  • Assist customers in setting up their profiles and providing comprehensive information to ensure successful utilization of our software.
  • Articulate the value proposition of our software to customers and encourage active engagement.
  • Collaborate with technical support teams to resolve customer inquiries and concerns.
Requirements:
  • Enthusiasm and passion for assisting others and contributing to the success of a growing company.
  • Familiarity with modern tools like CRM software.
  • Ability to work independently with minimal oversight.
  • Strong verbal and written communication skills.
  • Customer service, sales, or related work experience is a plus.
What We Offer:
  • $16 hourly base pay.
  • Performance-based bonus - 8% of sales paid monthly.
  • Company laptop provided.
  • Medical coverage through Blue Cross/Blue Shield for full-time employees.
  • 401(k) with company matching up to 4%.
  • Paid holidays and PTO.
  • Flexible hours with the ability to work from home 3 days per week.
  • Gain valuable experience working with Fortune 500 clients.
  • Room for growth within the company.
About Us:

Business Credentialing Services (BCS) is a fast-growing technology company in the supply chain risk management space. Our cloud-based compliance platform helps large Fortune 500 companies reduce their risk exposure by systematically verifying vendors/suppliers they do business with. We are committed to accelerating our growth and disrupting the vendor compliance/management space.



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