Customer Success Advocate

2 days ago


Provo, Utah, United States Coalition Full time
About Coalition

Coalition is a pioneering Active Insurance provider dedicated to preventing digital risk before it occurs. Founded in 2017, our innovative approach combines comprehensive insurance coverage with advanced digital risk assessment and continuous security monitoring to safeguard organizations in today's interconnected world.

Opportunities for Impact

We're seeking motivated individuals who thrive in fast-paced environments to join our customer success team. As a Customer Success Associate, you'll be responsible for delivering exceptional support and service to our customers, including insurance brokers and policyholders. Your primary goal will be to ensure our customers receive the assistance they need to succeed, from basic education to administrative and transactional assistance.

Key Responsibilities
  • Respond to customer inquiries and requests via live chat, email, and phone
  • Coordinate with our sales, security, insurance, and claims teams to provide seamless support
  • Educate customers on our products and services, including our online quoting platform and cybersecurity solutions
  • Perform administrative insurance functions to maintain our growth momentum
  • Collaborate with the Coalition team to implement organizational and product changes that address customer pain points
Requirements and Qualifications
  • Prior experience in customer support or a strong desire to learn
  • Excellent communication and interactive skills, both written and verbal
  • Resourcefulness, enthusiasm, and a willingness to operate in a start-up environment
  • Prior insurance experience is a plus, but not required
  • A positive attitude and a drive to help others
Compensation and Benefits

We offer a competitive compensation package, including a base salary range of $40,000 to $50,000 per year, depending on location. Our benefits include 100% medical, dental, and vision coverage, flexible PTO, an annual home office stipend, and access to WeWork. We also provide mental and physical health wellness programs, including One Medical, Headspace, and Gympass.

Why Join Coalition?

We're a remote-first, mission-driven team committed to building an inclusive culture that values diversity and promotes growth. We trust our team members to take ownership and responsibility, and we're dedicated to solving real-world problems for organizations of all sizes. If you're a collaborative and inquisitive individual who shares our values, we'd love to hear from you.



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