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Customer Service Representative

2 months ago

Provo, Utah, United States IONOS Inc Full time
Job Summary

This is a remote position that requires a Utah resident to support IONOS customers with their drag-and-drop website builders through inbound phone calls and email. The successful candidate will also assist customers with their domains, email, e-commerce packages, and various marketing tools associated with the website builder.

Key Responsibilities
  • Resolve customer issues via phone, email, and chat
  • Troubleshoot technical and billing concerns and educate customers about our products and processes
  • Demonstrate technical proficiency and effective soft skills in resolving customer issues
  • Recommend and sell products and services based on customer needs
  • Effectively manage workload to meet departmental goals
Requirements
  • Technical support and customer service experience is a plus
  • Strong written and spoken communication skills
  • Ability to adapt to changing products and processes
  • Ability to process and document phone calls, chats, and emails efficiently
  • Ability to project a positive and helpful attitude to customers and colleagues
  • General familiarity with computer functionality and use of internet
About IONOS

IONOS is a global leader in web hosting and online products. With a strong presence in the US market, we offer a comprehensive range of services to help customers create and maintain an optimal online presence. As a remote customer service agent, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences.