Field Support Specialist

3 weeks ago


Chicago, Illinois, United States DNP Imagingcomm America Corporation Full time
{"Job Title": "Field Support Specialist", "Job Summary": "We are seeking a highly skilled Field Support Specialist to provide technical assistance and support for DNP Printing Systems in the Central Region.

Responsibilities:

* Develop technical expertise on DNP's retail and photo capture systems
* Ensure optimum operational performance of DNP Printing Systems installed at customer sites
* Deliver technical service and expertise to customers including installation, relocation of hardware, and software support for new product rollouts and existing installations
* Test and troubleshoot field issues, handle escalation support as needed, and maintain a professional relationship with DNP customer base in the defined territory
* Travel with sales members for product demonstrations
* Install and monitor equipment and systems in the field
* Perform software installations and updates as needed
* Support on-site customer testing
* Work with Technical Support, Product Development and QA teams as needed for continued technical support

Requirements:

* Associate Degree or equivalent (technical field preferred)
* Previous experience in the Graphics/Photo/Digital Printing/Digital Photography Industry preferred
* Ability to travel up to 50%
* Software and hardware knowledge of computing, storage and peripheral devices in a Windows environment
* Demonstrated remote technical support experience
* Ability to complete multiple tasks as needed to respond quickly to business needs
* Excellent analytical and problem-solving skills
* Excellent customer relationship skills

Physical Demands:

* The ability to walk/stand for 8 hours
* Must be able to use hands, arms to reach and grasp items
* Must be able to stoop, kneel, crouch, or crawl
* Must be able to lift at least 25 pounds individually

Safety Requirements:

* Valid Driver's License

About DNP Imagingcomm America Corporation:

DNP Imagingcomm America Corporation is a 100 percent U.S. subsidiary of Dai Nippon Printing Co., Ltd. (DNP) – the world's largest manufacturer of dye-sublimation media for photo printers and thermal transfer ribbons and barcode printers.

Equal Opportunity Employer:

DNP Imagingcomm America Corporation is an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.



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